Best Frigate Bay Hotels

Where should I begin??? My family and I was veryyyyy skeptical about booking the Royal St.Kitts Hotel because of all the negative feedback we've seen pertaining to the water situation. But we've decided to experience it on my own, which we didn't regret taking that leap. Our time spent there was exceptional, the check in process was real quick and informative (shout out to Ms.Shermain Paul, you did your thing 😁)I really wish the other agents would take a page from your book, not all of them wasxas pleasant and helpful. But never the less... moving on...Our room was very lovely with a wonderful lake view. We had everything we needed(home away from home). 2 restaurants on site, also on the outside you have other options. Supermarket at your convenience, also beach access and quick taxi service. It was a great 5 nights there. Who knows, maybe next year same time same place.

Having spent 3 weeks here to really experience a ‘holiday’ rather than staying at our beautiful family home from home on the island- this review should’ve been better but unfortunately it’s down to individuals who clearly do not understand the importance of hospitality and customer service OR it’s probable that they are selective with which guests they treat appropriately. This hotel really needs to revisit staff training to educate staff etiquette to ALL customers from ALL parts of the globe… Mumbling comments between themselves in native tongue thinking guests do not understand what is being said is PURE ignorance and demonstrates slack attitudes. You would expect staff to remain professional at ALL times and represent the brand you work for in a positive light. Perhaps feeling just a little too comfortable in job security and relaxed here to care that much. Some of the attitudes do not match the beauty of the island. We do recommend you don’t believe the hype and try a different hotel on the island as the praises sung about the Marriott do not in anyway match the service. We were told when asked which hotel is the best on the island that it was this one. However we had family members stay in the other hotel up the road and they were very happy. Clearly St Kitts is proud of this hotel standing out in all its splendour but sadly some staff are letting it down. The hotel itself - PROS are that you have no problem getting Sun loungers by the pool. The hotel room we had was spacious & sufficient. Albeit showing signs of tiredness and in need of much TLC for what you’d expect from the brand. Rooms quite clean. Hareem thank you for being so accommodating and one other male staff member in the snack bar- quite young, dark with a lisp, braided locs- maybe you could teach the others a thing or two about personality. Some of the pool staff were nice and a guy who dealt with the cabana for us. Emerald Spa staff were nice. Sorry didn’t catch names. Gym was decent and it’s Lovely that locals can use the hotel facilities and beach. CONS some staff demonstrate questionable mannerisms as if they aren’t used to hearing different accents. Very inconsistent room service, more often than not you don’t get what you ask for on the menu. Then to rectify it you are charged again the room service charge (I did finally speak to deputy manager about this and was dealt with courteously - thank you). Nothing really here at the hotel to do for children- think you’re missing a trick there. No real greetings during our stay in the lobby, some staff look miserable and unapproachable. Again selective attention only to those I presume they think they’ll get a ‘tip’ from. A few bottles of complimentary waters handed out on check-in…meh. On arrival to the hotel, I left my card on the room for charges and noticed numerous online debits all within the space of 10-15 minutes of each other for numerous amounts ranging from £30 to £400. Luckily they had all declined as I hadn’t

The hotel seems to be under construction, however the staff members are equipped to handle all and any issue that may arise The staff members that went above and beyond to assist as needed are Front desk Stephanie and Bella - professional, reliable and industrious . Both are kind and willing to assist with effective results noted at all times. Restaurant department Rachel and Cherise - friendly and competent with great interaction skills Landscaping Ricardo was always eager and willing to get customers fresh coconuts on site. No request was too difficult for him, he demonstrated his willingness to keep customers happy. He is very kind and very humble . Security Kevin is professional, precise and focus on keeping staff and customers safe as evident by his frequent rounding of the building and ensuring safety with his high sense of awareness. Ikesh is professional and thinks outside the box to resolve any concerns or issue that guess my encounter. He is both proficient and skillful.

When we arrived we were put into the wrong room. We reserved a room with 2 beds but got a room with 1. Although the room was bigger, the ac did not reach the living room, where I slept, so it was about 85 degrees in there with 80% humidity. Needless to say I didn’t sleep at all. Add on the fact that there was extremely loud noise on both the shared patio as well as the hallway until 3:30 am. We got a knock on the door at 9 am telling us we had to switch rooms at 11 am so we start packing up our things. There’s a knock at 10 saying we had to move then, so we do. Much to our surprise, THIS room still only has one bed. We tell the manager that we will be switching hotels that afternoon and will be back at about 3 pm to retrieve our things because we already had plans for the day. We get back at 3:30 to our door being open and housekeeping standing outside. We ask why the door is open and she says because she needs to clean the room and we said we’d be back at 3 pm. Mind you, we were paid up for 3 more days. We gather our things and exit the room. She is still waiting outside the room for us. I sent an email to the manager requesting a partial refund, explaining the entire experience to him. Not only did I not receive a partial refund but he never even responded. This is horrible customer service and not a good way to represent the island.

I am very disappointed with this resort. It’s a shame it doesn’t deliver to the level it should. We were traveling a bit off-season (mid-October): fewer people, less hassle, and more quiet. However, only one restaurant was open during our stay; they did not mention it anywhere. Ok, I don’t mind dining at one place during my stay. However, the food in the restaurant was waaaaay below average. No buffet, a la carte only. To give you a simple example: kids REFUSED to eat french fries because of how rubbery the french fries were. Everything we tried was embarrassingly bad (only the breakfast was ok). We did not expect black caviar or a molecular cuisine experience, but they charged extraordinary prices for something that was poorly made. Do not expect anyone at the beach or pool to make a beach chair for you; we set up the umbrellas and chairs ourselves. Their morning starts around 8:30/9 am, and no one is around earlier. There was also no food and drink service available for us at the beach. The drinks and dirty towels left at the pool the evening before were still there the next morning at 9 am. The seaweed was cleaned very casually, so assume the beach will always have it, which wasn’t a big deal for us, the ocean was still beautiful. The service is slow. The average wait time to get your food is 45-50 minutes. There is a kids' club (3+). The babysitting is $60+$20 in fees (not tips) per hour. It’s more of a free play, and the organized activities are mostly only on paper; they take kids outside per your request, but not to the pool/beach area. Make sure you specify no TV if you get babysitting services; otherwise, you’ll end up paying almost $80 per hour for your kids to watch TV. Overall, I would love to return to St Kitts and Nevis, but definitely not to this hotel. I hope they will fix their food and beverage situation and add at least a Breakfast buffet for customers’ convenience.