Guest 3838
April 2, 2025
We are a family of four and had two adjacent rooms on the fifth floor. Views from the room of the lake and Mt Fuji were magnificent. Service was excellent from the initial check-in, room-tour, dinner, breakfast, check-out, to the final waving good-bye. We were pleasantly surprised by both the dinner and breakfast. Food was colorful, well-presented and mostly delicious. Hotel had both indoor and outdoor public onsens. Onsen bath area was clean and water was hot and steamy. However, it was annoying that the water faucets had spring auto-shutoff (to save water). So one had to keep pressing the water on every 20 seconds or so. Also, to enjoy the public onsen, guest had to bring his/her own towels from the room. There were no additional towels provided at the public onsen. I wish the bath towels would be larger and fluffier. Overall a pleasant experience and would love to stay here again.