Guest User
April 10, 2025
Was meant to be a “luxury” stay for us while we were at Mt Fuji area for 2 nights. The moment we stepped into our room on the 4th floor (modern room), the smell of body odour was so strong and terrible. We immediately asked for a change of rooms and they told us there were no similar rooms of the same price as they were fully booked. If we wanted to move, it would be a downgrade. The staff gave us some air freshener sprays and tried their best to shift an air purifier into the room, clean the room, etc but the horrible smell prevailed. They did not offer any options of moving us to another room and partially refunding us despite this being an issue caused by the hotel.
We opened the windows to circulate the air and even after a day of airing, the smell still stayed on. We were truly disappointed that this was the experience. The room was great, toilet well designed and whole room was spacious, except for the horrible body odour that spoiled everything. Stay would’ve been perfect cos we got to see Mt Fuji from our room!
Choose other floors if you want to stay here, lest you get this room.