Guest User
April 26, 2025
The hotel is located in West Central Island, the taxi has to turn into a small road to reach the door, the location is decent.
WiFi is not working properly!
However the great problem is that the hygiene situation is extremely dire. There are tissue scraps scattered on the sofa, package wrappers left by previous tenants are still in the kitchen cabinet, and wrapping paper behind the TV cabinet has not been removed.
The biggest problem is that the bathroom drain constantly emits a foul smell, if the air purifier is placed at the bathroom door, the air purifier will light up red.
The stench continued not to be eliminated, I called the hotel side, no one answered, the email did not reply, it took the third day to be able to change the room, the reason for the change of room should be because the next room just had a guest check out!
The hotel staff does not speak any English, to constantly reply back and forth through e-mail, to barely follow up the question, also said to check out, to pack all the luggage in the original room before two o'clock that day, but did not indicate the cleaning staff, when will give us a new room, we can only wait in vain, so that Japan's trip seriously hindered!
The smell of the bathroom drain is "shadow" poured out, you can imagine how exaggerated the situation is! It seriously affects the health of the guests.
After attaching a towel placed on the drain, the towel is arched up, arched up is the endless stench, it is completely difficult to understand why the hotel would still provide this room to guests.
It has never been such a bad experience to stay in a hotel once, but after contacting the hotel, the hotel insists that it will not make any refund, which means that the next time the hotel side charges, no matter the hotel provides any lousy room to the guest, the guest will be forced to bear.
However, here to commend the efficiency of Trip.com, trip.com tried to help our family, otherwise it was also difficult to change rooms!
To book and room people really have to be careful so as not to affect the mood of Japan travel, anything, it is very difficult to get help from the hotel!
Original TextTranslation provided by Google