Guest User
April 14, 2025
I never write reviews on Ctrip, but I have to complain this time. I have been to Japan so many times, and this is the worst accommodation experience!
Service: If I can give 0 points, I will definitely not give 1 point. The two girls at the front desk are both arrogant. Although self-service check-in is understandable, you didn't say a word during the whole process. What does it mean to just point with your finger? It doesn't matter whether you have used their system before or not, they won't come to help you anyway. The attitude is also very indifferent, expressionless, and I feel like I owe her money.
Room: This time I came to catch up with a celebrity's concert in Fukuoka on the weekend. I originally stayed at Crowne Plaza, but there was no room on the weekend, so I had to book it casually. It's understandable that the room is small, but it's really eye-opening to see a room that is not the same as the picture for the first time.
I have to say that Ctrip itself is still very reliable. After contacting customer service, it also gave a good solution, but this hotel is really bad. I advise you not to book this one. . .
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