Top 5-Star Hotels in Funchal

Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…

The hotel that left a deep impression will have a chance to come back. The hotel is in a great location, close to the edge of the cliff. Invincible sea view. All kinds of swimming pools are suspended on the edge of the cliff at different heights. There are sea water, natural water temperature and heated water temperature, which enjoy great value. There are 2 large restaurants, and the rest of the outdoor restaurants, bars, and salons are so many that they have stayed for a few days and have not found out. The big restaurant buffet has a cabaret show in the evening, and the male and female singers play piano. There are tabloids in the hotel, 6 languages, English and American languages, and there are American and British versions. Service staff gentlemanly, friendly and friendly. Different restaurants with a variety of flavors to choose from.

Wir waren leider nicht wirklich zufrieden. Die Lage war wunderschön! Jedoch war das Hotel viel zu groß, um sich wohlzufühlen…beim Frühstück war es extrem laut, die Mitarbeiter überfordert und das Buffet total verstreut. Innerhalb der hoteleigenen Restaurants wurde man ziemlich über den Tisch gezogen, indem sie einem immer wieder Brot und Wasser anboten, was schlussendlich auf der Rechnung stand! Des Weiteren zahlt man eine Service-Gebühr von 10% für einen Service, der nicht anders war als in einem normalen Restaurant, wo man diese nicht zahlen muss. Dafür, dass es ein 5-Sterne-Hotel ist, bietet es ziemlich wenig und ist leider nur auf Profit und nicht auf das Wohl der Gäste aus. Für den Preis nicht zu empfehlen! Schade….

My first trip to Madeira and this hotel was such a great choice. close enough to Funchal centre to be within walking distance and quiet enough you didn't feel like you were in a big city. The view was fabulous and sunrise a joy. Surrounded by gardens the morning bird chorus was amazing and a great way to wake up. The Hotel was built in the 70's and is showing a little age but in a charming way. Being an architecture lover I was in hog heaven to view this Oscar Meyermier classic... The rooms are large enough for two, Clean, great shower, tidied everyday and all the staff are very helpful and knowledgeable. A few other reviews have complained about the food but for the price, I found it just right. Already looking forward to my next stay in September.

This is a beautiful hotel and definitely deserves its rating. Our room was gorgeous and had a great view overlooking the hills. The pool area is lovely, it has great views from every side. There were always sun loungers available and it is a peaceful and relaxing space. We never normally bother with breakfast but it was too good to miss, plenty of choice and all freshly cooked. It was great fun watching Bella the robot. We had a meal in the rooftop restaurant and lunch in the pool bar and it was all excellent. The staff were all great too, all really helpful and polite.

We did really enjoy our stay. Our room was lovely and clean, and the staff very friendly. I do however encourage the management to pay more attention to maintenance details before it’s too late; the hotel is on the cusp of customers legitimately challenging its five-star status. Just maintenance details but lots of them for example worn-out terrace and pool furniture, broken decking light fixtures around the pool, blown light bulbs in common spaces, worn-out/broken spa equipment and more. It’s these details that really define a proud five-star hotel vs. a hotel slowly moving towards a change of ownership. It just needs a manager to walk around with more critical eyes and get these jobs done before the start of the next main season, before it becomes too overwhelming for a hotel of this size.

Second time we have been to the Pestana Royal. The beautiful tropical grounds and immaculate hotel may have faded glamour about it but it doesn’t mean it’s not totally beautiful. The sea view from the balcony rooms were fantastic. We loved the gardens and the numerous places to seat around the pools. We booked directly and were given gold wristbands for the stay which allows you to all drinks choices. The food is exceptional for an all inclusive and the staff from reception to the catering staff are hard working, generous and helpful.. I worry that if the Royal were to get a face lift it would lose its charm the pink palace with its pretty furniture. Why change something that works in this day and age.

Excellent hotel in a good location - 15 minutes walk from central Funchal - but situated on the sea front with access to and views of the sea. All staff were very friendly and helpful. Buffet breakfast was excellent. Pool areas were excellent, though only one of the outdoor sea water filled pools was heated. Indoor chlorinated pool was also heated. Hotel is located amongst other hotels but has the best location of the many and is quiet. We slept with patio doors open.

This hotel was excellent. There are 1 and 2 star reviews here on TA - I do not recognise the picture in these reviews - all I can say is that the more spelling mistakes I see in a review, the less I value it. (I mean - you expect the hotel to be so perfect in every respect, the least you could do is exercise the same level of care and attention in your review. How can you expect high standards elsewhere when you don't hold yourself to the same level?) From the moment we walked in we felt welcome. The check-in was very simple and efficient. We arrived quite late, and they'd thought to have a tray of cold food sent up to our room for us. Thank you! There is an underground car-park free for guests (useful with a hire car) and whilst we were there it was not too busy at any point. The Wifi is easy to connect to and pretty fast. It did tend to drop out quite a bit when in the main bar area, but otherwise it was problem-free. The pools and areas are excellent - perhaps it would be nice to have one of the outdoor pools slightly heated - they could be cold. The little gym is fine - like most hotel gyms its not exactly a full health-club, but it allows you to keep up most of your workout routine. Restaurants - really good. The buffet for breakfast and evening meal was excellent - very well presented, maintained, and huge choice. That includes for vegetarians, with the slight caveat that it would have been nice to have vegetarian hot main meals for dinner, although with the very wide salad range, no-one is short of choice. The three special restaurants (Madeiran, Italian, and Moroccan) were also great, and although you have to book in advance, there's no limitation on how many times you can go. Vegetarians here generally have to ask, but then there are plenty of options. The staff in all the restaurants were particularly friendly and good at what they do. The room was nice, and comfortable. We had a double room with an extra bed (to make it a family room) - perhaps it was a little small for that given that it is a 5-star, but it was by no means cramped and if you were just a couple in that, then you'd be fine. The room housekeeping was good. A small criticism is that although there was a leaflet saying that soft drinks in the minibar would be replaced (for free) this wasn't done - I don't know if we needed to specifically ask. It wasn't a problem for us (or we would have asked) but it would be nice to have had that happen automatically. Point of criticism - we seemed to spend a little longer waiting for lifts than would be ideal - there seemed to be one lift out of operation although no signage to that effect, and the lifts were a little under-sized - quite cramped when more than three people were in. In many ways the experience of a hotel like this can be affected by the number of people, and while we were here, it didn't seem overly full - perfect for us but may not always be like that. The area is ok - it's a little out of Funchal (about 2 m

Good points. Views are amazing. Staff helpful and hardworking. Restaurant was very good. Lots of choice and tables cleared quickly. Dine out option a positive. We went twice to Mama Mia and ate from the special menu and it was superb. Beautifully presented and nice atmosphere. Staff here were also excellent. Lunch at pool bar good value and once again great good. Plenty of sunbeds so no need to rush in the morning. Bad points. Room was tired, dated and bland. Very much in need of a refurbish. Furniture was awful. Chipped, cheap and not of any decent standard. Toilet toll holder fell off the wall on day 1 and eventually on day 4 I had to report as housekeeping didn’t. Was fixed straightaway. Rug in room was stained and old. Not pleasant. Ghastly mirrored walls in the bathroom. We’re not all Kate Moss. It’s something I never want you to see again. The hotel ambassador visited the room and agreed with the poor stsndard of the room. Explained the hotel was being refurbished. As an apology sent fruit and wine to the room which was a nice gesture. However the room should have not been occupied like this. Certainly nowhere close to what we envisioned. Sun deck was a mass of grey concrete. Lots of attention needed here. One of the rails into the pool roped off as wobbly. Was like that the whole week. Lots of broken concrete. However with a bit of refurbish and maybe a bit of colour as it is so bland it would be worth a revisit. Jet2 should be aware of the above and adjust prices accordingly. Not quite a 5 star experience. The hotel ambassador was very good, apologetic and listened to our issues. A report was done.