Pet friendly Hotels Funchal

Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…

Wir waren leider nicht wirklich zufrieden. Die Lage war wunderschön! Jedoch war das Hotel viel zu groß, um sich wohlzufühlen…beim Frühstück war es extrem laut, die Mitarbeiter überfordert und das Buffet total verstreut. Innerhalb der hoteleigenen Restaurants wurde man ziemlich über den Tisch gezogen, indem sie einem immer wieder Brot und Wasser anboten, was schlussendlich auf der Rechnung stand! Des Weiteren zahlt man eine Service-Gebühr von 10% für einen Service, der nicht anders war als in einem normalen Restaurant, wo man diese nicht zahlen muss. Dafür, dass es ein 5-Sterne-Hotel ist, bietet es ziemlich wenig und ist leider nur auf Profit und nicht auf das Wohl der Gäste aus. Für den Preis nicht zu empfehlen! Schade….

My daughter and I spent an amazing week in Madeira and at the Greco hotel. The hotel is located right in the centre of Funchal, next to a Continente supermarket - very handy. About 10 min on foot from the Promenade, the beach and the bus stops. Our room was huge, spotlessly clean, quiet, with comfy beds and comfy bathroom. The breakfast was sufficient, with amazing coffee. The hotel boasts a really pleasant roof terrace - perfect for stargazing or just relaxing in the evening. A massive credit goes to the Staff - all very friendly, very helpful, always smiling and polite. I think this hotel has become our favourite in the Sé area of Funchal and we will definitely be back.

We stayed at this hotel twice and have booked it again. It’s a budget-friendly place in the very centre of Funchal. It has everything we need really - the rooms are spacious, there’s always hot water in the shower, the rooms are cleaned every day. Faultless, fast WiFi (crucial if you are working remotely or travelling with a teen). Massive kudos to the amazing staff - they are very friendly and courteous. The location is perfect for sightseeing in Funchal or getting to other places in Madeira.

We did really enjoy our stay. Our room was lovely and clean, and the staff very friendly. I do however encourage the management to pay more attention to maintenance details before it’s too late; the hotel is on the cusp of customers legitimately challenging its five-star status. Just maintenance details but lots of them for example worn-out terrace and pool furniture, broken decking light fixtures around the pool, blown light bulbs in common spaces, worn-out/broken spa equipment and more. It’s these details that really define a proud five-star hotel vs. a hotel slowly moving towards a change of ownership. It just needs a manager to walk around with more critical eyes and get these jobs done before the start of the next main season, before it becomes too overwhelming for a hotel of this size.

Simply wonderful, excellent service at the reception, the breakfast was very delicious, not to mention that on the day we returned, as we had a super early flight, the hotel left a cup of coffee in advance especially for when we were going to leave. Next time I will have no doubts about where to rest again. Congratulations to everyone at the hotel.

The breakfast is very good, suitable for children, the location of the hotel is impeccable, it can be said that the best. Recommended by British friends, the price is more expensive than other hotels. I didn't feel anything special when I looked at the website pictures, but I still believe in my friends and I booked them. Check-in is at night, from the front desk reception to the lead to the room to experience the professional, enthusiastic and meticulous service of the hotel staff. Needless to mention the room, there is a hotel manager's personal welcome speech, service introduction box, postcard, welcome dessert... Feel the bay's breeze night view on the balcony, drink some red wine, great. After a long-distance flight, take a shower in the classic and elegant bathtub, sweet as a dream. At 7 o'clock in the morning, the sun has not come out, greet a new day in the heated swimming pool in Jingyi. If you like sea water, you can swim in two seawater swimming pools, especially the unique piscina pool on the beach, let you let go of your imagination. Breakfast is a surprise. Every meal is carefully prepared, with a wide selection of ingredients, a wide variety of foods, and a lot of local specialties. The tableware is exquisite, and you can enjoy the feeling of the rising sun. The breakfast manager is great, remembering the name of each guest and feeling warm. The garden of the hotel, as a gardening professional, can only Wow, linger on, can't bear to leave, look at the picture... Finally, special thanks to Joana, your professional enthusiasm, so that every guest will come back again again again

This is a charming, individualistic, clean and efficient hotel. Perfectly located for accessing Funchal Old town and all it has to offer. The staff are friendly and helpful, the views from the delightful roof terrace are spectacular. Breakfast in the Green Room or just outside, offers a variety of choices to suit all tastes and the famous custard tarts are simply delicious! My only (tiny) gripes are, that the generously-sized pillows were not as comfortable for a smaller person. Also, the glass wall in the bathroom took a bit of getting used to. Not for the shy! That said we very much enjoyed our stay.

The location is relatively biased, away from the central area, but the bus and airport bus can arrive, most of the hotels are old people, rooms, corridors, swimming pools are barrier-free. Not suitable for lone or young people.

We have visited Pestana Village in the past and returned Dec 2024 because it has very good customer service, the grounds are lovely and the hotel’s location makes it easy to walk into Funchal. As others have commented, Pestana Village is quite worn and is well overdue a thorough refurbishment. However the food during our recent stay was really poor and very disappointing. Mixed salads and vegetables that all tasted the same, tough meat and unappetising fish dishes that had been kept warm for hours, virtually no hot vegetable dishes and what there was very poor quality, blancmanges every evening of different colours but no flavour. It felt like everything is made using the cheapest available ingredients, probably from tins, jars or packets. With Jet2 we were paying the equivalent of £200 a day for a couple half board which really is enough to provide good quality, fresh food. Someone somewhere is making a very healthy profit! Despite the lacklustre food, all the staff were always friendly and helpful.