Hilton Fuzhou

Booked an 5 day stay for an Business Trip. Location of hotel is good. There are a small shopping mall directly downstairs with some restaurants. (including starbucks and Mcdonalds) Most popular tourists and large shopping malls in the area are accessible via an short taxi trip. between 5-15 mins depending where you go. Overall hotel is very clean. Now for all the downside, (for reference I'm here during December with weather around 18 degrees during the day and 12-14 degrees during the night), if you like to control your own room temperature for your own comfort, do NOT book this hotel. The problem here is that they have an climate control in the room, however, it does not actually control any room temperature as I had later found out. Each day the hotel was pumping in heating through the centralised air condition. I complained that it was getting far too "warm" for me and it was getting uncomfortable as the room felt stuffy and was giving me headaches, As there was no windows that you can open, there was no way to get "fresh air" feeling into the room. It was also affecting my sleep during the night, this was an VERY unpleasant feeling. I tried to speak to the staff about this problem and their simple reply was basically "nothing we can do" not even an attempt to offer an solution and that the climate control inside the room does NOT in fact control the temperature for the rooms! Another issue was I switched on the DND (do not disturb button) as I did not needed any room cleaning during the first night of stay, I came back to find room was cleaned and items was moved around. Now admittedly it's nice to come back to an tidied room, however I did not expect anyone to come in even though I switched the DND switch on. On the third day the same thing happen however this time I was inside the room working. Even though the DND button was switched on, staff was still knocking on doors and coming in to check if I needed room cleaning. After I rejected I was receiving calls to confirm I didn't need room cleaning, now all this is probably an good service for other people but for me it was very irritating as it kept interrupting me during an important work conference call. The final thing that I found to be quite lacking considering this is "Hilton" was when I checked out, the staff asked if I needed an receipt/invoice for my stay, in which I requested yes, as I needed to put it to office accounts department for reimbursement purposes. They actually told me they could not print out any invoices for my stay. I needed to go and do that myself on Trip, which was fine, I thought I can do that myself, however because I have used room service etc I cannot get this on "Trip"'s website. It just felt the whole experience was so poor coming from the "Hilton" group. 100% the worst stay I have had.

Great hotel to stay when you’re in Fuzhou. The doorman can be more proactive when helping guests at the main entrance. Bed was very comfortable. Great varieties for breakfast.

overall delivery from pre-check in to check in and departure was a seamless process and communications by front office house butler 小希。 she was diligent and thorough through the one day stay.