Intercontinental Hotel & Resorts Hotels in Fuzhou

The room was clean and spacious and very enjoyable to be in for 4 nights. The service in this hotel is commendable and they really go the extra mile. First of all, there were issues with the first two rooms I was assigned. By the second room, I passed a comment “forget it, I’m lazy to request for a new room again” and the concierge staff with me offered to go down and get me another room. I didn’t get his name but I appreciate it and I got to have a comfortable stay thanks to him. The other incident involved my Taobao return package which was divided into two parts and only one package reached the seller. I had already left China by then and was severely limited in trying to resolve the issue myself. I emailed the hotel for assistance, and am very grateful to Wilson Ye from Concierge who spent a few days following up with the platform and courier. Would strongly recommend this hotel and would love to stay here again if I ever visit Fuzhou.