Eden Reserve Hotel

Tried to book their highest category villa - Sphere Ovest for 14 nights through their email. This would be a booking of close to 80,000 euro including the extras. I had about 5-6 rounds of email exchanges. Each response took between 2-3 working days for responses from the resort. Several of the emails that I sent were not responded to and I had to send reminders. At the end of it, I was informed that my “booking had expired” possible because it took too long! Replying to the mail chain was impossible as the mails bounced back. Strange experience. Generally booking is a smooth process and any establishment would want to ensure the first impression is good. Perhaps, this is a billionaire only resort and bookings of a paltry sum of 80,000 are not enough to warrant attention and prompt responses. It’s a shame because the reviews on tripadvisor otherwise seem great but it seems they are trying hard to ensure that they don’t get bookings! Seems like will be successful. It looks like someone is not doing their job and needs to be fired - either the person in charge of IT or the person in charge of reservations! Not sure whose fault it is. Perhaps both

Excelente location, outstanding installation, best customer service, a place we must return. Food was excellent, views were amazing, Best area in Lake Garda, spacious rooms and bathrooms, well decorated

Your resort was amazing. Could not fault anything. We were upgraded to a 2 bedroom suite that was incredible. Breakfast was tasty, dinner very good. Special mention to the great guy at reception who was so friendly and helpful with everything.Thank you.

A perfect, tranquil setting among cypress trees and mountain vistas. Beautifully maintained and landscaped with terrific, friendly staff and exceptional service. So comfortable and the food was absolutely wonderful.

Amazing hotel and facilities. The staff went out of their way to make us and our two young children feel welcome. The concierge was extremely helpful recommending restaurants and attractions. Free shuttle service was a life saver. We will definitely return.

I visited here with my sister for a few days what a fabulous hotel. If you want to relax and switch off this is the place to go such a peaceful ambience about this hotel. We had treatments done in their spa 5 star highly recommend it. The service and customer care in this hotel is fabulous one of the best hotels I have ever stayed in and staff go out of their way to make your stay as comfortable as possible. I couldn’t recommend this place highly enough will definitely be back.