Premier Inn Newcastle (Team Valley)

Stayed here many times with work. Excellent location, super friendly staff and amazingly clean. Great value for money. Restaurant inside and bar which is a little expensive for what it is but there is a pub and carvery across the road (2mins walk). Parking is free and there is always loads of it. The hotel itself is on a bit of a retail park which can get busy at times but I’ve never struggled to park and I’ve stayed here at least 40 nights since April. I don’t write reviews to be fair. But credit where it is due.

I stay here at least once a month and the service is always brilliant. The staff remember me, which after driving from Southampton is wonderful. My favourites are Laura Gray and Ricky, can’t thank you enough for always been so welcoming. Prem plus rooms are my favourite and are always spotless. I drive alot for work and this is my favourite premier inn site.

The staff were impeccable. From arrival to dinner, breakfast and check out, the process was slick and the staff were friendly, attentive and helpful but never intrusive. The food was excellent quality and exceptional value for money (we took the option to pre-book our food). The room was spotlessly clean. The shower was hot and powerful and fully adjustable. The bed was super comfy with plenty of spare bedding if required. Highly recommend this hotel and would definitely stay again.

Wehave been a loyal customer of Premier Inn for many years, appreciating the consistent quality and value your hotels have traditionally offered. However, I am disappointed to report that my recent experiences have not met the standards I have come to expect. During our stay at the Team Valley Premier Inn, We encountered several issues that significantly impacted my experience. The hotel appeared to be poorly maintained, with cleanliness being a major concern. Additionally, the staff seemed disinterested and unengaged, which further detracted from the overall experience. The dining experience at the Thyme restaurant was particularly disappointing. The food, while initially looked promising, was served with stale bread and without butter. My soup arrived without bread, and the burgers were served cold. Despite bringing these issues to the staff's attention, the response was unsatisfactory, and it took considerable effort to eventually obtain a refund for the meal. Given these experiences, I am hesitant to consider Premier Inn as my go-to hotel chain in the future. I hope they will take this feedback seriously and address the issues to ensure that future guests do not encounter similar problems.

We stayed here recently before a flight from Newcastle Airport. We chose this location due to the Premier Plus rooms and the fact that the Premier Inn at the airport is quite dated in our opinion. Lovely hotel, very comfortable room, although I think it was a bit smaller than previous Premier Plus rooms that we have stayed in. Location was great for the airport. Parking was free, which is a bonus. Had an evening meal which was nice and service was good. All staff we met were nice and friendly. Will definitely use this hotel if we fly from Newcastle again.

I cannot fault the Customer service by ALL staff in this hotel. Nothing is too much trouble. I travel with work and stay here every month, staff always ask me how my journey was and more importantly know that I need a glass of wine when it comes to dinner! Staff are genuinely interested in everyone, which is quite rare these days, Thank you!