3-Star Hotels in Genting Highlands

Great experience staying in this hotel. Service was good, friendly staff too. Room was huge bed is comfortable and the best part is their pillows not the typical hotel pillow it feels like I'm at home. No aircon but it's ok they have an electric fan and it is cold especially at night. Separate toilet and bath, and it's clean. Water pressure in the bathroom is good. Definitely will come back with my family.

Very poor self service check-in process. There were no proper directions and guidance. Used the self check machines hoping to check in early, only to found out that all online bookings of hotels need to first Q up at the OTA line for the staff to input your ID in their booking system before you can do self check in. Total time spent waiting at the OTA Q is about 1 hr. Took a Q number of for service counter to help but they were 50 over people in-front of me. As I have child with me, decided to go for lunch. Came back at 3pm to do self check in and no keep showing no room available. Ended up I had to approach the service counter for help. As I have missed my Q number, I approached the supervisor but was told to wait at counter 10 which was not moving. As I saw counter 7 was cleared, I went up and was served by Miss Dyna. I appreciated her outstanding customer service. Knowing that I had booked 2 rooms, she straight away assigned adjoining rooms for me without asking. However, the first assigned rooms weren’t adjoining so we have to return back to counter and approach her. She apologised and re-assigned the rooms to us and this time is correct. Glad to serve by her which makes our day pleasant. As for the rooms, don’t expect too much. I was assigned to level 4 and facing another room windows. The floors weren’t clean as hair, dirt can still be found on floor, so we go to buy slippers. no wifi in the hotels and network in the rooms were poor. Despite having data roaming or even eSIM it was bad. The only plus point was easy accessible. Best to get better rooms if with children. The rooms photos should be updated as is misleading.

Lift slow, sink water discharge slow. Asked for higher floor but given the lowest. Abit noisy as party going on at L5. Others are fine.

”I had an amazing stay at this hotel! The room was spotless, well-designed, and incredibly comfortable. The location was perfect, making it easy to get around. The staff provided exceptional service, always friendly and ready to assist with anything I needed. The bathroom was clean and modern, and the high-quality toiletries were a nice touch. Every detail, from the cozy beds to the elegant decor, made my stay feel luxurious. I truly appreciated the effort put into maintaining such high standards. I would definitely stay here again and highly recommend it to anyone looking for a top-tier experience!”

Genting Resort Hotel exceeded all my expectations! The staff were exceptionally friendly and helpful, always going the extra mile to ensure a comfortable stay. The rooms were a standout feature – spacious, impeccably clean, and thoughtfully designed to cater to guests’ needs. From the moment I checked in, I felt warmly welcomed and well taken care of. The serene atmosphere and excellent amenities added to the overall experience, making it a perfect getaway. Whether you’re here for relaxation or adventure, this hotel truly delivers. I highly recommend it to anyone looking for a memorable and pleasant stay in the area.

Location is good. Walking distance from a lot of food and convenience stores and there's no need to go all the way up to the mountain top. However, the cleanliness needs to be greatly improved. There were many cobwebs and spiders in the rooms. The sofa has a lot of stains as well as one of the bed sheets. Front desk service needs improvement as the 3pm check-in queue was roughly 30-40 minutes. Front desk staff are not very helpful as they are unaware of any of the hotel's facilities, events or amenities. Check-out was another disaster as the wait for the lift was on average 45 minutes. If you book the mountain room, there's a main stretch of road where much of the road noise can be heard all night. If you book the city view, you have to deal with the on going construction noise nearby. You're expected to keep the place clean and dispose of any garbage at the refuse room, but they didn't provide any garbage bags. Overall, its decent for a casual stay - a bed to sleep on, hot water to shower, small kitchen to cook instant noodles if you need to, free parking for hotel guests - but don't expect much else. No comment on the facilities as I didn't use them.

Mixed experience. Cleanliness can improve a lot. Toilet was left unclean, not flushed after previous use. Service staff probably didn't pay attention to that. Bed sheets maybe clean but had Bed Bugs Crawling underneath. Large TV with Netflix. Amenities provided were good. Air-conditioning remote fixed to the wall. Check in-out smooth.

It's the best and comfortable. very satisfied and very spacious. suitable for families.

Luckily got facing Genting view unit with less traffic noise. Apartment nice and great roof top pool. The only downside is checkin at Geo38 building but it’s okay, just make sure the location. Supposedly i can claim a FREE STAY for not receiving receipts during checkout. Need to report to management within 12 hours, but i forget. Anyway, satisfied stay.

Everything is good except the floor. Is dusty as you step into it . That isn't much issuebover it. The only CONs is the Whatsapp customer hotline will never get to respond or answered to your messages even after 3days when I checked out.