Spa Hotels in Genting Highlands

The sunset is super beautiful, and you can have a chance to see the sea of ​​clouds when you get up early. The room service is very good, and the musty smell was dealt with in less than 5 minutes!

It’s a new hotel and the service is great. Room is clean and comfortable. Easy to access to fitness centre and pool. They have pool for kids too.

We stayed in this hotel for three nights. On the first night I noticed that the toilet was plugged. The repairs were not much improved. The room was changed the next morning. The toilet was fine, but the bathroom shower was very slow. The room we checked in was a bit different from the photo we made when booking on trip.com

This is a new building (M3) under Ion Majestic. The rooms are clean and spacious but not yet fully furnished. However, the strong smell of renovation is noticeable throughout, and the hotel lobby toilet has an unpleasant odor. Additionally, the water flow in the room toilet is slow. Overall, it’s a decent hotel. There is a shuttle bus service to the theme park at hourly intervals, but it needs to be booked and paid for separately for each trip. I suggest reconsidering the 5-star rating, as the hotel does not yet meet that standard.

Pros: - 4 people unit with big living room and kitchen. It is more like a service apartment style instead of hotel. - Nice onsen experience and public session was not crowded even though we went on Sunday. 1 hour free onsen is more than enough. - Got aircon in the room. - Housekeeping service is good. - Water with good heat and pressure. - No phone in the room but very fast response from WhatsApp reception service. Cons： - Parking is not easy. No clear signboard and hard to find. Hard to find our way back to the hotel tower after parking. - Sofa is too small for 4pax. - Limited choice of food at this location however you can always drive back to Genting first world if you have a car or take shuttle bus. - Disappointing pool. Small and noisy. It’s very crowded too as it’s a shared facility among the 4 towers. Not as pretty as it advertised. Same for the gym room. - Lift door open and close mechanism is weird. You have to press the front facing panel for the front life door to open. Experience it then you know, hard to explain here.

Overall stay was good. Owner was fast to respond to any needs Except we were expecting 2 single BEDS (as described in booking page), but was a little disappointed with only 2 single MATTRESS provided. So the kids had to sleep on the floor 😬 Also follow the instructions given in the series of photos. There are many tower blocks and lifts so things can be easily confused. There’s a water dispenser outside our room so that’s very helpful 👍