Merchant Hotel

The room was not well soundproofed — I could clearly hear car horns from the street, which made it hard to relax. There was also a noticeable airflow noise coming from the hallway. Additionally, no disposable slippers were provided, and the toilet wasn’t as clean as expected. On a positive note, the hotel is conveniently located, and the staff were friendly and polite. With some attention to cleanliness and room comfort, the overall experience could be much better.

The room is just ok. The aircond is cold. Deposit rm100 If you check in to the hotel. Staff hotel is helpful & friendly. Easy to get food & beverage by working distance.

Im staying in executive room but unfortunately im getting room on 2nd floor with back view..breakfast was oke with a basic breakfast..

Niceeeeeeeeeeeeeeeeee

Very disappointed with Merchants.i am long supporter of Merchants for almost 30 over years with exception of COVID 29.RECENTLY I STAY AT MERCHANTS IN JAN I WAS SURPRISED WHEN I STAY 3 NIGHTS THETE IS NO ROOM CLEANING.I ASK FRONT OFFICE AFTER 1 STAY I NIGHT AND WHEN I BACK TO HOTEL AT 2ND EVENING I ASK FRONT OFFICE SAY THEY ONLY CLEAN AFTRT 3PM. ALSO I REMRMBER SAME TRIP I ARR LATE EVENING BUT AIRCON NOT COLD I PRESUME IT TAKE LONGER TIME TO COOL.SO I EVENTUALLY SLEEP SOUNDLY.NEXT MIRNING I TOLD THE FRONT OFFICE AND WAS TOLD THE AIRCON ON THE 29 FLOOR IS ON SERVICING.EVENTUALLY THEY CHANGE ROOM 4 ME. FOR THIS TRIP SIMILAR NO CLEANING OF ROOM TILL I CHK OUT STAY 2 NIGHTS..I MAY CONSIDER NOT STAYING HERE ANYMORE.

Location – If you’re a deep sleeper, you might be fine, but otherwise, be prepared for some noise! The hotel is close to a mosque and nightclubs, so you’ll hear music until 3 AM, then drunk people shouting outside, and at 5 AM, prayers blasted over loudspeakers. There’s also a local hangout spot nearby where some intoxicated people gather. One of them approached me—he was friendly but definitely not sober, and the conversation was barely understandable. It didn’t feel unsafe, but it was uncomfortable. Overall, this was not what I expected. Maybe I should have done more research, but after a month in Malaysia, I hadn’t run into anything like this before. Cleanliness – It's OK. Service – The people working here are truly great, and this might be one of the best hotel teams I have ever met – friendly and helpful. There was a hiccup at check-in when a girl requested that I pay three times more tax than I should have, but she later admitted her mistake shortly. Facilities – I think that, for the price, the facilities are excellent. Overall – A good hotel with a bad location. There is a nightclub nearby, which Muslims probably wouldn’t appreciate, and a mosque that broadcasts prayers with multiple loudspeakers, making you want to jump out of bed and pray for it to stop at 5 AM. This was shocking to me, considering that I have spent a considerable amount of time in Turkey.