The Nicol Hotel

Thank you for the best time we enjoyed at your Apartments. The thing that shone out for us and made it such a good experience was the owner, management and staff. No matter what position they held they were happy, attentive, accommodating and helpful. Nothing was a bother and they tried to make us welcome and comfortable. This created such a great atmosphere throughout our stay. The rooms are more than adequate with everything available that one would need. They went above and beyond to make our stay comfortable. Thank you so much!!

Although I asked for a wheelchair accessible room ,the wheelchair could not fit through the area between the bed and bar fridge to get to the bathroom. Only penthouse can accommodate a wheelchair. Beds are to low,can not get back o to the chair

I stayed at the hotel through an independent booking (Airbnb). On my first morning there loadshedding happened and I went to the restaurant to get online as I was there to work and had urgent meetings. I ordered a (paid) breakfast and asked the reception for the wifi password. The moment I said that I was not a hotel room guest, it was as if the room went cold. She absolutely refused to give me the wifi password. I appealed to the manager, who told me this facility is for guests. Wasn't I a guest of the restaurant? I asked the manager could he not just help me out, I have a meeting, I'll buy breakfast, I have an urgent meeting... he told me they don't run a charity or other people's businesses. I must take it up with my host. He was so condescending that I was utterly, totally shocked and it really made me mad. Is this what the hospitality industry has come to? It escalated to the point where the manager and his receptionist yelled at me Go! Get in the lift and leave! Granted, I was not a hotel room guest, but I paid for my room at the hotel and the facilities are there for who ever stays in the hotel, and granted, I called him a bad word at the end which I'm not sorry for (he then proceeded to call me the female version of this word loudly for all his guests to hear). It was very obvious to me that there is bad blood between the hotel and the independent rooms. I went in polite, I ordered breakfast, I kindly asked for the wifi password, but the response was incredibly hostile, and no manager should let things escalate the way they did. The message was - there is no warm, kind, hospitable human here - if you pay for a hotel room we will pretend to be sure, but if you are an Airbnb guest don't expect us to even pretend.