Filion Suites Resort & Spa

The property boasts a top-notch pool area, diverse amenities, and a pristine private beach. Guests admire the spacious, comfortable rooms and commend the accommodating, attentive staff. High cleanliness standards are maintained.

Definitely not a five star establishment. The rooms are shabby and not cleaned properly [there were cobwebs running all along the skirting boards next to the sofa bed] and the bathrooms extremely dated with the shower head not working properly and water leaking out of the shower screen onto the floor. The food is nothing more okay with not all food items labelled [fine if you have no allergies and are prepared to gamble] nor warm. Eating cold scrambled egg and beans is not my idea of a five star breakfast! Some of the staff are great, while many look like they don't want to work there and are blatantly rude. It wouldn't hurt to smile sometimes and at least greet guests with a simple hello. Overall, it is a quiet and relaxing environment, but it is certainly not a five star hotel which offers any sort of wow factor. Something to be aware of if you are using Suntransfers for your transfer - my two daughters and I were dropped off at The Bali Mare Hotel at 2am with no explanation of what was going on. When I phoned Suntransfers to complain and to say that I expected to be dropped off at Filion Suites, I was told to either book a private taxi or to walk the circa 2km! After several complaining phone calls, we were eventually collected at 3am by a minibus belonging to Filion Suites. This was not a great start to what was nothing more than an okay holiday.

While there were some minor things that would lead me to say this is not a fully five star resort, the hotel was an absolutely perfect location to relax and unwind - we’ve come back so refreshed from our stay here. The staff are all very friendly, accommodating and helpful - big shout outs to Joseph, Regina, Dionysus, Sofia, Maria, Alex and Antonia! The food was varied - plenty of choice from salads, cooked meats and seafood (I’d particularly recommend the cheese selection!) - and the menu changes every day and throughout the 13 nights we stayed. The views from the hotel were great. I would suggest hiring a car to get around (we found that much easier than using any other transport, including the hotel minibus). The hotel is a bit of a way outside Bali. I would definitely recommend!