B&B Expo 13

Booked this B&B in March & arrived in June to be told no breakfast anymore & no parking!! We’d have to just sort it out ourselves. Disgusting. They didn’t bother to let us know they’d sold the B&B and weren’t offering the same service anymore, despite them still being in charge & the money we paid went to them and not the new owners. So, a bunch of lies. We weren’t allowed to use the breakfast room anymore. No tea & coffee in the room. The bath taps didn’t work. The cleaning lady walked in on us one day without even knocking first. Didier was there hiding in his office and wouldn’t even come out to explain, he left his wife to sort it out. They tried to charge us for breakfast…. Which we weren’t getting anymore???? They eventually produced another bill without the breakfasts. Really disappointing & quite frankly rude & inconsiderate. All they care about is the money money money & don’t give a damn about people. Be careful if you book now because the prices are still including breakfast…. Which you won’t be getting!! Be warned. All they care about is their new business doing river cruises.

I feel I must make people aware of the terrible experience I had with the owner Didier Coene. I had booked and paid for a room in June last year using ***********. On the morning we left, Didier asked me to pay, and as I knew I had to pay for breakfast & the City tax I paid his bill with my credit card. I hadn't realised until much later that her'd also taken payment for the room as well. It took almost 10 months of emailing, receiving his excuses, delaying tactics and finally he ignored my please for a refund so I reported him to ***********. They apologised profusely and refunded me themselves as he was unwilling to do so. I wonder how many others he has done this to...Please be careful