Villaggio Alkantara

The resort's location was less than ideal. It was situated on a road, and to get to the nearby town, you had to walk, with no proper path for part of the way. The resort itself appeared decent, but inside our apartment, we encountered several issues: the fridge was broken, the cooker kept tripping the fuses, and one of the hobs wasn’t even usable even when complained about. As there were no restaurants open nearby this was less than ideal for a self catering holiday. When we asked the staff for help regarding excursions, they simply told us to look for options ourselves. They seemed more interested in socializing with each other than assisting guests. Additionally, ants were a problem due to bins not being emptied, both inside the apartments and by the pool. When we brought this up, the response was that "we are a 3-star hotel." The mosquito problem was another major issue—there were so many that sitting outside in the evenings wasn’t possible, and we were all bitten badly. There were no restaurants within walking distance, and although there was a beach nearby, getting there involved walking through an unsafe bushland. Even then, the sea was too rough for swimming. A couple of days the resort was overrun with school children. The children’s play park was also dangerous. It had broken parts and wasn’t anchored down properly, making it unstable and even tipping over with a baby on it. On the positive side, towels were replaced regularly, the ladies at the bar were friendly, the nearby market was great, and the pool was lovely and cleaned daily. It was an awful experience. Coming from a qualified UK-based electrician, it feels like an electrical hazard waiting to happen.

Stayed here for a week, on the whole a nice stay. Positives - Staff & Service excellent, lovely pool area with pool bar that serves good but basic bar food, rooms good, clean & tidy.. ours had a large balcony, good supermarket 7mins walk away Not so good - Place is only couple of miles from the main town area but taxis are expensive, 15euros anywhere in the town, alot for a 2 mile journey. Be prepared for coach loads of teenagers staying here on school trips - the restaurant on site is geared towards them, providing 'school dinner' style buffet only. As long as you are ok with the 2 not so goods, I would recommend a stay here & once again thank the staff, as they were excellent throughout our stay.

This is a beautiful hotel complex, the rooms are very clean also cleaned daily, within the rooms is a balcony with the stunning view of mount etna. The staff at the reception are very welcoming and extremely helpful. The pool area is stunning lemon trees and palm trees surrounding the pool and plenty of sun loungers with views of mount etna! The local supermarket is only a short walk away, there is also a local beach approx 8 minute walk and another beach further out approx 30min walk. Me and my partner absolutely loved our stay at this hotel and will definitely be coming back! We would recommend this hotel to everybody