This hotel is stunning. My room was amazing, spotless and you can see how hard the house keeping team work. Breakfast was good. What let the place down was the service. My arrival at reception was greeted with are you checking in, no smile or good evening. I didn’t have dinner in the restaurant so cannot comment on that. I did however go to the bar at night for a drink. No member of staff to be seen at the bar, baring in mind I walked past 2 staff members clearing up in the restaurant as I walked through to the bar. Stood waiting for ages, staff member came walked right past me and went through the back, no acknowledgment. Eventually a female came and asked can I help, no apology for keeping me waiting. I got my drink and returned to my room. Staff in the morning also not friendly or pleasant, a good morning goes a long way. But one member saved them from only being given 3 stars. Ruth, head of house keeping I believe, she is wasted in this role. Although you can see how hard she works. She was the only staff member to smile, have a chat with me, asked if I liked my room etc. Her customer service standards are excellent, such a lovely, friendly and genuine person. Even her colleague greeted me with a smile and a good morning, you can tell this comes from the example Ruth has set. Front of house, bar and restaurant staff could learn a lot from Ruth. I’ve stayed in many hotels due to work and what always makes a difference is the staff. Unfortunately The Redhurst are let down by their poor staff interactions, all except for Ruth and her hard working team. She really is a star! (Apologies for keeping you back from your work, but you were a pleasure to talk to Ruth, thank you)
Very Good
51 Reviews