Kerculla Resort

We went there for the day and were able to use the pool area and the restaurant. We had an amazing day service was of the highest quality and the facilities amazing, towels were supplied and brought your drinks to the pool . So I would recommend this resort to everyone.

Loud remixed 90's hits during dinner, making it impossible to hear the swallows chirping around in the sunset. Asked for them to turn down the music when I was seated right in front of the speakers blasting music, but were told that it wasn't possible. Didn't feel like appropriate type of music for the situation either way, felt like I was at a fast food joint. Felt like it was maybe more for the entertainment of the overworked staff than for the guests. The food was alright for the most part (breakfast was amazing however), but the loud party music really brought down the experience. Thought a secluded 4-star hotel in the mountains would give the ultimate peaceful experience but was wrong about that. Which is such a shame because the view from the restaurant's terrace really is stunning, but I didn't feel like I could enjoy it. Service was kind of uneven, some people were really friendly and helpful, and others a quite aloof. One was glued to his phone the whole time during service, or on youtube putting on aforementioned music and loudly singing or clapping along. I've worked as a server myself at far less exclusive establishments and that behavior would not have been acceptable there. Would be fine at cheaper places but the price tag sets certain expectations. Service by the pool area also seemed really random, you mostly had to go up to the restaurant for yourself to make the order. But not allowed to walk around in your bathing suit outside of the pool area so it became quite impractical and a bit of a hassle just to order drinks there. Quality of the drinks was also quite low, at least the smoothie and the iced coffees I tried. The room was beautiful but like with service and the atmosphere you definitely see a lack of attention to detail. A loose cable was curled up in a corner of the bathroom, a couple of screws just laying around in the wardrobe drawers. The towel didn't have a loop in order to be properly hung, and the only hook available was located directly over the toilet brush. The "mountain view" from the room did include some parts of a mountain view but mainly a gravel parking space of some sort, a shed and some construction material. At least some cute donkeys walked around there from time to time. All in all a hotel with a spectacular view, nice pool area and rooms, but I regret choosing this hotel for our stay since I don't feel like I could enjoy its biggest draw.

A little heaven in earth. Beautiful place. The restaurant is so great excellent food and service. The photos dont do it justice as its much nicer. Views are breathtaking and the rooms are so comfortable. Stunning place so relaxing and peaceful.

An unexpected world class gem of a hotel in this beautiful part of Albania. Located on the top of a steep hill with sensational views over the town, the old castle and the mountain range. Magnificent. The hotel is currently in two buildings close together. The rooms are large and beautifully furnished with stone floors & timber ceiling. Some have balconies. There is a comfortable queen size bed. The bathroom is also a good size with a shower. There did not seem to be any English TV channels available. But it was a big size smart TV which had YouTube, Spotify & other apps available. The hotel wifi was amazingly fast enabling streaming on own devices. There is a beautiful outdoor pool and spa & veranda with sun lounged. The dining room overlooks the valley and the mountains. There is also a nice bar area. Breakfast was included served at the table which was extensive & delicious. The hotel staff do everything they can to give good service & are very helpful & friendly. Great place to stay although a tough walk to the old town due to the steep hills. Suggest you need transport to get down to the old town and back. Would stay here again in a heartbeat & for more than one night.

This is a great hotel with amazing views of the surrounding mountains and the Gjirokaster castle. The restaurant is also good with fresh food served everyday. The customer service was also good and the staff were quite attentive to requests. The only downside is the steep hike up from the bazaar/old town. However, the views and atmosphere at the resort are well worth the climb. There are also several taxis in the old town area that can drive you up to the resort.

Our favourite place we stayed in Albania! Pictures can't do the view from the hotel justice, but having dinner out on the terrace looking over Gjirokaster at sunset was out of this world. The food was amazing (both dinner and the incredible breakfast spread), all of the staff were so friendly and the rooms are a great size, clean and comfortable. A must stay in Albania!