Gladstone Downtown Central Apartment Hotel Official

Convenient location near amenities, dining, and attractions. Guests praise exceptional customer service and easy check-in process. However, no specific disadvantages mentioned.

It started off well (sarcasm). Arrived in the evening and they didn’t have my confirmed fully paid booking and told me I had the wrong place. After a conversation and then looking at their system, they found my booking email but there was no room still. Could put me up for the night, but the rest of the week would be sorted in the morning. And, it was sorted. Failed to contact me to advise though. I needed to go to reception. The staff were pleasant and I understand these things happen. My issues were with the room and housekeeping. The room stank. It wasn’t quite a mustiness or a rotten smell, kind of something in between. There was a thick layer of dust on all the wall hanging. The bathroom extraction fan was totally clogged with dust so that it didn’t actually extract anything. There was always little fruit flies buzzing about and the cockroach climbing over the TV wasn’t pleasant. The usual extra hard bed you find in hotels 😦. No instructions for the oven or dishwasher. Took a little to figure them out. In fact, no room compendium so no information about anything. Frying pan handle was snapped off and just sitting next to the pan. The furniture seemed a bit old and sitting on the sofa made my allergies flare up. As for housekeeping, in addition to never dusting anything, all they did each day was empty the trash, triangle the toilet paper and only half the time, make the bed. I had to ask for fresh towels. The towels I left on the floor for housekeeping to remove each day, stayed there the whole week. They just never took them. I don’t expect housekeeping do to the odd dishes that I had. I find most serviced apartments do, but not here, so I did them myself, but housekeeping never replaced the dishwasher detergent so dishes were done with just water 😕. I put a pizza box next to the bin for housekeeping to remove, but they didn’t. It stayed there all week, and in fact it toppled over and prevented the cupboard for the bin from closing, like full blown half ajar, not just a little crack. I left it like that the whole week wondering if housekeeping would try to see why it wasn’t closing and remove the pizza box, but didn’t happen. I won’t stay at this place again