Premier Inn Gloucester (Quayside)

Guests appreciate the comfortable beds, cleanliness, and convenient location near Quays shopping center, historic docks, and market. The free parking adds to the appeal. No duplicate or similar content.

I have stayed at this hotel many times. It is in a great location, near to the shopping outlet and a great selection of restaurants and bars. There is free parking for guests and everything is within walking distance. What I didn’t like, on this occasion, was the noise from the air conditioning/heating. We ended up having to take the card out of the slot, to turn the aircon off, which meant the lights didn’t work.

Got to the hotel, was given my room key, made my way up to my room to find that the key I was given didn't work. Went back downstairs with all my luggage, got another key for the same room, made my way back upstairs to my room, open the door and to my surprise the light is already on, there's a dress hanging from the coat hook and a jacket in the open wardrobe, look even further and there is belongings sprawled all over the place... I have been given a key to a room that someone else is already in. Back downstairs I go with all my luggage and explain to the lady what has happened. I am left standing there a while whilst I hear her talking to her colleague saying there's no rooms I can go in as I'm staying for 2 nights. Eventually I am led up to a new room and enter an empty room. Numerous times I ask the woman how she can ensure that no one will accidently be given access to my room and be able to steal my belongings and she guarantees me that it won't happen. She said that it only happened because someone swapped rooms and then someone made a mistake... which doesn't reassure me given that I have just swapped rooms. I ask her again and she assures me that no one will come into my room and then she leaves at a great pace that by the time I reach the lift to go back down, the door has already closed and making it's way down. After dragging the second lot of stuff in I then realised why the woman in the previous room hung her dress on the coat hook... because the wardrobe is far too short to hang a dress in. Reluctantly I left my stuff in the room to make my to dinner, the lady had previously told me on my first attempt to check in that there was no need to book a table I could walk straight in. I double checked with her before I left and asked about the meal deal, she confirmed that I was just to walk in and say I had a meal deal. I walked straight over to the other building to then be told that they were closed. They asked what time my booking was for and I told her that I was told to just walk in. I was made aware that this was incorrect. Fortunately the lady in the restaurant was very kind and agreed to allow me to eat. I was asked what I would like to drink, I asked for full fat coke... they only had diet. I asked if they had alcohol free cider and it it was on the meal deal, she said that it was... unfortunately this turned out not to be true and I had to pay a top up amount. I cannot fault the lady in the restaurant though, she was very friendly and helpful. However I am now terrified I will return to my room to find everything missing or someone in there. Also with staying here two nights I now feel the need to lug all my luggage down and into my car, then back up again, as I have no way to guarantee the security of my room. Most certainly will be locking the door tonight... let's hope it only gets better, but certainly would feel unsafe booking here again.