Calcot Manor & Spa

The best spa by a mile! Beautiful interior Treatments were amazing Quality of the food was unparalleled The staff were absolutely delightful. From the front desk to the spa and the restaurant I must give a nod to Ed in the restaurant who was simply epic. Personable, efficient, wonderful humour - we all loved him! The beds were very comfortable and the quality of the rooms really did exceed our expectations I was even left a bottle of champagne and a had written postcard because it was a special occasion for me

We visit a lot but I have never had Sunday lunch here. Visited the brasserie on Easter Sunday; the food was delicious and service was both warm and efficient from Bryn. I had a perfectly light and delicious cheese soufflé followed by a perfect roast (lamb). My daughter’s penne bolognese was also of very good standard. A very relaxed lunch thank you.

I asked for a quiet room several times before I arrived and instead they gave me a room above the restaurant in a building that has no soundproofing so I could hear the music in my room and it was so incredible loud every night for hours. Cheap plastic chair for the desk chair, mold in the shower, dust and grime on every wall and baseboard in the room, stains on the towels, so may things that do not live up to what they call luxury. They offer turndown service so I asked for it, but they never came and did it. And the spa is even worse. More than half the lockers are broken, hair and water all over the floors and I was there for hours and they never cleaned up the locker room at all, a freezing cold treatment room that the lady told me they could not make warmer, they used a scratchy hard towel as the top of bottom of my treatment bed instead of a proper sheet or blanket I had a scratch towel on both sides of me. For the facial the lady told me it wouldn't be good on my skin type but refused to change the treatment despite them never asking my skin type when I booked the treatment so the lady said it would make my skin worse and we had to do it anyways.