Juju Premier Palace Hotel

Beautiful hotel in a very good location

I’ve been coming to Turkey for 10 years, and I can confidently say Juju Palace Hotel in Beldibi is among the worst experiences I’ve ever had. We paid nearly £2,000 for what was supposed to be a premium holiday – instead, we were met with mismanagement, false advertising, poor facilities, and shockingly rude staff. Dining is a joke. Dinner is from 19:00–21:00, but by 20:45 staff were already clearing everything up. At 20:55, not a single dessert was left, even though half the restaurant was still eating. This shows total disregard for guests who don’t rush to eat the second dinner opens. The “snack restaurant” is another lie – the menu says “fish and chips” but what you get are soggy fish fingers. Embarrassing. Restaurant service is dismal – except for one day. Friday, when there was a SVAİ conference in the hotel, the staff suddenly became top-tier. Water was served immediately, tables were cleared promptly, and drinks appeared without asking. Every other day? We had to hunt down someone just to get a glass of water. It’s insulting to treat regular paying guests as second-class compared to a conference group. Pool area is chaotic and unfair. If you’re not at the pool by 10 AM, forget about getting a sunbed. Every bed is “reserved” by people chucking sun cream bottles on them, then disappearing for hours. I asked a staff member to help get two loungers from a nearby pile, and his response? “I’ll do it this once, but it’s not my job.” Excuse me? Unprofessional and rude. Rooms? Subpar. We had a jacuzzi in the room – nice in theory, but we could hear everything happening in the floor below us when theirs was running. The air conditioning was awful – every time we used it, we started coughing nonstop. Felt like it was blowing dust instead of cool air. Also, if you leave the room after 10 AM, forget about your minibar being refilled. Apparently, room service only works on their schedule. The spa is an actual disgrace. We tried it once – never again. The salt room smelled like feces. The steam room was completely out of order. The sauna? Lukewarm at best. We went in at 12 PM – spa supposedly opens at 09:00. So in 3 hours, nothing is working or clean? For a “resort” that charges premium prices, this is unacceptable. The gym is unsafe and unusable. There’s no air conditioning, making it stuffy and suffocating. Worse, it’s overrun by unsupervised kids – we saw 5–6-year-olds climbing on and playing with the gym equipment like it was a playground. Completely unsafe and again, zero staff supervision. No entertainment – during peak holiday time. We arrived during Biram, which I fully respect as a national celebration. But the hotel used it as an excuse to cancel all entertainment for four days. If the hotel is open and serving international guests, it should provide what’s advertised – regardless of holidays. There was no poolside entertainment beyond the occasional aqua gym or water polo. The advertised evening shows never matched reality. And here’s t

very beautiful hotel with a large area, the staff is simply wonderful, the food is great, but the beach has its drawbacks, because there are a lot of stones on the coast and it hurts your feet to go swimming. my child really liked the heated pool, the aqua park is also wonderful, there are wonderful masseuses working in the spa area, thank you very much to the masseuses who did a full body massage, the pain went away (I don't remember the name, she is from Kazakhstan). in the evening there were children's discos with animators, it was also wonderful, they are busy with the children, so parents can relax a bit. the hotel shops are staffed by wonderful men, my son was very friendly with them. we will definitely come back ♥️♥️♥️

Really good resort! One of the best all inclusive I have stayed. All the staff is fantastic. Also it’s some of the best food I have had in a resort of this kind! Chefs are 10/10 and entertainers too. I must mention a few names that made the stay extra special - Julieth, Karl, Anastasia are incredible. Made me feel right at home!

I had an amazing stay at Juju Palace Hotel in Turkey! The staff were incredibly friendly and welcoming, the rooms were clean and beautifully decorated, and the atmosphere was so relaxing. The location is perfect, close to everything yet peaceful. I would definitely recommend it to anyone looking for a wonderful holiday experience

Our stay at Juju Premier Hotel was unforgettable! The animation team was full of energy and made every day exciting with games and evening shows. The beach was beautiful, clean, and just a few steps away. We loved the variety and quality of food at the restaurant — everything was delicious! The pool area was always clean and relaxing. Overall, the hotel exceeded our expectations with its amazing service and friendly staff. Highly recommended!