H10 Costa Mogán - Adults Only

The hotel was spotlessly clean. The junior suites were modern and comfortable with a fantastic view. The food was good with different themes every night. We stayed half board and the drinks were reasonably priced. The staff were all friendly and helpful. The animation team were fantastic especially Christian. There were always sunbeds available. Nice coastal walk to Puerto Rico. Easy access to local bus. Loved it.

Work next to the hotel, hard drilling all day next to the pool. Receptionist very unfriendly, gentleman without hair very negative, no spark of empathy, he needs a communication course. Staff in restaurant very friendly, as well as the pool bar. Complaints are there to be solved, but they have not heard of that here, my advice choose another place. Never seen such an unfriendly employee at the reception

Good clean hotel. We had a junior suite which was great as it had its own terrace with sunbeds, parasol and table and chairs which led directly to the pool with sea views. Bed comfy, however pull out bed very uncomfortable, shower room and toilet not very private as all glass with frosted glass on the bottom half and water leaked into main room, however good powerful shower just be careful of shower tray as lethal when wet. You can get a mat apparently. Coffee machine and kettle in room but only enough coffee and milk for 1 drink, I had read this previously so did take our own but having said that good tea and coffee machine at pool bar. Bars are staffed by only one person most of the time so you do have to queue, cocktails excellent and self serve on beer and soft drinks at pool bar, roof top bar really nice with fabulous views of the sea. Food very good but not always hot, we found that you needed to be in there for 7pm as very busy and not always a table available and desserts are not replenished. Waiting on staff work very hard in clearing tables. Overall a good experience with excellent staff.

We booked this hotel as we had been to the Rubicon Palace H10 hotel in Lanzarote, and were very impressed. We were not disappointed with chosing H10 here in Gran Canaria. Beautiful, clean hotel, with very friendly, helpful staff. Very large, well equipped and spotless. ALL the staff were friendly and helpful, always with a smile. Entertainment was well thought out and varied, the entertainment team, like a lot of the staff, switching from one language to another, with ease. Food was lovely, different style each day (we were half board so snacks and drinks to pay for) As a vegetarian it would have been helpful to have dishes labeled as such, did ask on several occasions to point out what foods were vegetarian, but didn't like to keep asking (and on one dish was told no meat or fish in it, but on looking closer, there was tuna in it) An idea would be to have all the mini pre prepared salads as veggie or vegan, with a side dish of meat or fish to add if you ate these too, just a thought. But I had lots of beautifully prepared, tasty vegetables, so ate very healthily during stay. Our room was to the side of the hotel, we could just see the sea, and was lovely to have the balcony doors open and hear the waves.

As with other reviews, yes the hotel is fairly isolated and quiet. The hotel is basically cut in to the cliff face, the rear which is where you access the sea facing rooms is pretty dreary, has been painted grey and is regularly prone to some pretty unpleasant smells. There are pros and cons, staff were really good, but, not enough of them. There are reviews about cold food, this is still the case on occasion, due to the food not being regularly checked and poor heating plates and overhead heat lights. Food is not replaced, for example, once a bowl of Walnuts was emptied, it would not be replaced, that sitting or the next. We were half board, as we do not drink a lot of alcohol, this worked out fine, we spent 300 euros as opposed to several hundred pounds, a big saving. However, if you were all inclusive, you still had to pay extra to have your coffee pods replaced in your room each day, in fact, nothing was topped up and not all alcoholic drinks were included in the All inclusive option either. We had issues with a poorly drainng sink, a broken chair and a liquid spray stain on the ceiling, we mentioned the first two and they were addressed. The cautionary safety issue is the shower tray, it is smooth, it slopes for drainage and when wet with shower gel, it is absolutley trecherous, again when raised as an issue we were provided with an anti slip mat. Would we go back, very unlikely, we have stayed at many hotels in the Canaries and for the cost, this was not value for money.

Excellent week in sun. Hotel is excellent. Stunning views. Animation team one of the best I have experienced. Staff in reception were really good and helpful. Staff in the bars and restaurants were superb. Easy access to puerto mogan and Puerto Rico. Bus is very cheap and regular. Taxi costs 17 euro. I would highly recommend.