Ibis Fribourg

The location is a little far away. There is a ** around. The room is actually quite small. The suitcase is opened against the door. The hygiene is sloppy. It has been four or five days since I checked out, and the deposit has not been returned yet.

An uneducated welcome by the gentleman on duty with an aggressiveness and an arrogance never experienced in a hotel. This gentleman loudly mentioned his 18 years of experience and that he was finally going to stop his activity soon. He kept complaining about customers and his employer leaving him alone at night with so much work! I think this gentleman made a wise decision to put an end to his activity. In fact, he causes a lot of harm to his employer, to customers but especially to himself by expressing his frustration. When I mentioned to him that I am already a customer of the establishment and that I have never experienced such an episode, his response was 'I don't care, I don't know you' while adding that his attitude is completely different outside of work. A beautiful confession regarding his unacceptable attitude! What respect!

Unwelcome reception, no cigarette vending machine accepting bank cards. Despite my request for change from the counter employee, I was turned away. In my opinion, politeness is an important value and I felt poorly received. This establishment is not up to par.

Well located hotel. Near the motorway, on the outskirts of Fribourg. Car park. Very warm welcome, friendly staff. Rooms correct and above all clean. Very good bedding. Rather quiet. Decent breakfast buffet.

I had booked 2 nights without breakfast through the Accor website (I am a subscriber). On Saturday February 26, a person with a strong Italian or Portuguese accent told me just before I had lunch and in front of the other customers that I had not paid for breakfast! Should I point out that I had no intention of leaving without paying! I subsequently asked to add an additional night and I was charged around twenty euros more than the prepaid reservation on their own website (Accor website). So I made a comment, I was told that we were not in France and that if the price was too expensive, I could go to the Ibis Budget hotel next door. In short, language hardly worthy of a person who respects customers. I often go to Switzerland and I never encounter this kind of verbal awkwardness. Finally, woken up at 3 a.m. by incessant noise in the hotel (noisy guests certainly)! Alas, so not a memorable experience. I am a loyal customer of the Accor group and I must still add that the staff is generally pleasant, I was in a bad situation in this case!