Residence Inn Green Bay Downtown

The facility was very nice. The manager was quite a character. He was very annoying and overbearing when telling us there was no drinking amongst other things and that he’ll be there until 11pm to enforce the rules.

I was staying while my partner had health problems solved and all the staff were super helpful to me. I'm mobility impaired and the rooms and common areas were easy and comfortable. Everything was super clean. They even had a health issue room rate which was super helpful. I'm so grateful.

A newer property and Residence Inn's latest prototype. Our room was wonderful room with full kitchen, counter island. Roomy shower and clean restroom. FYI...the property is an isolated location in an Industrial Park. Nice breakfast space and breakfast offering. Near National Railroad Museum!

Just lost our house to a fire and my employer put us up here. At first everything was great. Room was nice. Vinny was awesome!! Upbeat, polite and very friendly. Can’t say enough good about him. Luiz was also very attentive. No problems until we had to deal with Nicole, Ashley and Christine. We mentioned to Ashley that Nicole was being rude and she actually talked to Nicole about it. It didn’t matter because nothing changed. They were rude to my girlfriend for no reason. They made everything hard for her. Like if you need something, isn’t that what they are there for? Snarky comments and attitude that just wasn’t needed. One day there was a strong presence of pot that actually set off alarms for a good portion of the day. Christine Sigler the GM was sitting on her phone in the hallway, so we mentioned it and her response was “tell the front desk” Umm, you’re in charge but I guess you don’t want to handle the situation. You would think she would have said, I’m taking care of it. Sorry for any inconvenience. I heard of no issues from the hotel about us at all. We keep to ourselves. They never said anything to me about anything. That is until we were to switch rooms when insurance was to kick in for us. Then I get a text from my insurance that our reservation was cancelled. 2 hours before we had to check out and back in. So we were forced out and had to scramble to find another place to stay. What a slap in the face. Never once did I hear of an issue with us. They are now trying to twist the truth and accuse us of being rude? Seriously, they must feel guilty about something, so they try to divert the blame back at us. I left for work before 5am and get back after 6pm. I know they had attitude, but I never saw that coming. I know for a fact we were not rude to any staff. There are other reviews that agree that there is a staff attitude problem, and I am pretty sure I can name them. Marriott you need to do something with these people. You have a good place there if you get rid of the bad eggs. I’ve never been so disappointed. Nothing like getting kicked when you’re at your lowest. No compassion whatsoever. I would love for any of those 3 to walk in my shoes for a day and see what it’s like. See how they would feel. Lose everything you ever had and get treated like trash. It DISGUSTS me that they act like they do. They are not holier than thou. What happened to professionalism? I deal with customers everyday and I don’t disrespect any of them. It’s not what you do as a human or someone that deals with customers. The customers are your livelihood. You have nothing without them. You treat them with respect! They need a lesson in basic human decency. I have NEVER BEEN SO OFFENDED IN MY LIFE!!! You call them out on it and you get the boot. Nothing like getting kicked out for bringing an issue to attention. Ridiculous!!! Man up and own your mistakes! Like I said, Vinny and Luiz were great! They deserve recognition for their actions and attitudes. Pro

My dogs and I are on a house hunting expedition and this was sadly the first place we stayed because it has made every place else we have been to barely acceptable. There is a lot to like here .. the kitchen is well equipped for a hotel and the room is spotless. The furniture seems new and the bed is comfortable. They do housekeeping (light) every other day if you want. Other amenities: outside grill, a real laundry room with plenty of digitally operated machines. There is a nice breakfast buffet, non-carpeted floors (nice with dogs) and is in a very convenient location. It is adjacent to the river and there is a nice walking trail right behind the hotel. And the people here could not be nicer. I like to be fair so here are the negatives: - it is not a luxury hotel but the prices are not what I can call moderate by any means - their coffee, like apparently all Residence Inns, is barely drinkable but they do have tea.. - their scrambled eggs are inedible. - the surcharge for dogs (which they are up front about) is ridiculously high Would I go back? If I can afford it - yes

Clean, great location - close to everything my brother and mother needed including restaurants. Reasonably priced. Will definitely be back. Staff was courteous and helpful to me as I booked the room my brother and mother. Rooms were nice and had everything they needed.