The Ritz-Carlton Reynolds, Lake Oconee

Beautiful area but service was off! Room cleaning never happened unless we called! $700 a night room not worth this price.... Service in bar and restaurant was excellent, valet was wonderful. Service for room cleaning was not good.

Wonderful Quick Getaway This was a wonderful quick anniversary getaway. The entire staff at the Ritz made it so special. We did a couples massage at the spa and it was lovely and they also had a special anniversary gift for us. Once we got back from the spa the surprises kept coming, a bottle of champagne was sent to our room. This hotel really knows how to make a special occasion feel even more special.

It was the perfect place for a weekend getaway with my spouse. Everything was fabulous!

I was quite taken aback by the customer service I received at the front desk. When I learned that I was assigned to a room on the first floor, I requested a higher level, as my booking promised a balcony. The staff member informed me that there were no other options available. Upon entering my room, I was disappointed with the view and felt claustrophobic, as I couldn’t keep the curtains open with people passing by, which made me uncomfortable. When I voiced my concerns, they offered to move me to a different floor. However, I end up staying in the same room because I was too tired to move. I was disheartened because I wondered why my initial request wasn’t accommodated. It felt like my needs were overlooked, and paying $703 for a night in a room where I felt uneasy was not acceptable. I’ve stayed at Ritz Carlton before and have never experienced this kind of treatment. It’s important to prioritize customer satisfaction. Additionally, after receiving the keys, the staff member didn’t offer any directions, leaving us to navigate our way to the room on our own. 😔😔😔

Beautiful Property! Great Southern Hospitality. Everyone was so nice. Loved everything about the Ritz! Can’t wait to go back!!

It was cold in the room and we had difficulty with the thermostat. we had a very long walk from the lobby to our room and were told that there was nothing else available. Lesson learned request something closer in the future golf cart issues the one night we went to Gaby's for dinner. the staff handled the issues with grace and efficency.