A2956HTlucyc
April 14, 2025
Firstly, DO NOT BOTHER TO COMPLAIN ABOUT ISSUES AT THIS ESTABLISHMENT, MANAGEMENT DO NOT CARE, THEY WONT ANSWER OUR QUESTIONS! We stayed here for 2 nights, our room was the notorious Room 2, referred to several times in reviews from others, the shower was as others have said very small and difficult to get in and out of, and yes you really do have to reverse onto the toilet, it's very tight! the shower didn't drain away so water flooded out onto the floor and clearly this had been happening for some time as the floor was mouldy and the lino had lifted. Water was also pouring out of the back of the unit which dripped all night onto the plastic tray and kept us awake but worse than that was the banging pipes every couple of hours throughout the night it actually sounded like someone was banging a hammer on the pipes in our room, we reported both issues and were told it would be passed on..it wasn't!! The second night the banging was even worse so bad we called the on call manager at 3am Richard E, he apologized and said he'd get a plumber. We have tried to contact management regarding the issues we had but no one will answer our questions! We also requested a refund and we have been completely ignored! If management are reading this please take the time to contact us! So 2 nights, no sleep, Not recommended, in desperate need of TLC , stay at home and save your money!!