Olga Querida B&B Hostal

Disappointed So firstly the good, we traveled on an overnight bus from Mexico city, we arrived at about 11am, they allowed us to check in early, lovely. There is an ample kitchen with plenty storage in the fridges and utensils. The coffee and bread in the morning are appreciated to make a full meal easier. The bed was comfortable. The bad. Housekeeping is non existent, we stayed 5 nights without the bathroom bin being changed. (We changed it ourselves) Our ceiling fan had about an inch of dust on it. The bathroom ceiling was covered in mould, the corners of the room felt like they hadn't been cleaned properly in months. The dish towel in the kitchen was always soaking wet and was the same each day. The curtain in the room is very thin so the light comes through easily. The advertised 24/7 reception is not a thing. Unfortunately on our last night someone must have fallen foul of this as at 1-2am (yes the whole hour) we were woken up to the telephone ringing and knocking on the front door, we do not speak Spanish nor did we want to open the door and invite people inside without knowing who they were. The neighbourhood, although very close to the centre is not the nicest. We encountered no problems however we were very safe and made sure to be back at a reasonable hour. If the hostel had been clean, had offered even a courtesy bin change daily and had actually offered the services advertised then this review would be extremely different.

I had a lovely experience at the hostal. Alejandro, the owner, and Jesús, the employee I saw the most often, were super friendly and responsive to requests. The cleaning lady came once a week, other staff and guests kept things tidy in between, and the atmosphere was fun. Things to know before you stay: - If you need towels or toilet paper for your room, make sure to ask for them at the front desk. - There is no air conditioning (just fans) in the rooms because the climate is temperate. - Some guests there have chosen to stay for a long period of time, and they may have habits and routines set in place, so it has roommate vibes at times.

My only complaint about this excellent hostel is that there are not enough electrical outlets in the dorm rooms. The breakfast offering was great and even included eggs for clients to cook for themselves. The mints at the front desk were exc lent, and Alejandro is a wonderfully friendly host!

Lucy was very helpful and an awesome host. The area seemed generally safe to me, but make sure to use standard precautions and be aware of your surroundings anywhere in the city.