Guest User
June 15, 2024
The hotel experience we stayed at during this trip was very poor. We booked based on online reviews and rankings. After entering, we felt pretty good. The hotel environment is good, but the check-in front desk is in the courtyard and is separate from the guest rooms. The service attitude is very average, there is a greeter sent to the room when checking in. It's a pity that on the island in the center of the lake, we were given a twin-bed room at the end of the row. Later, we were changed to a business king room. The room was very small, the sound insulation was poor, and it was very untimely. The first time I called, I asked for disposable paper cups, etc. After not seeing him for a long time, he called the front desk again and asked for paper cups. The front desk said he would wait a moment, but the room lady came and said that there were no paper cups and gave him disposable slippers. They brought it back later. There were hairs on the corners of the bed, stains on the floor that had not been cleaned, and hairs on the sink. The first floor was also a place for footbaths and some other leisure tea drinking. Why should footbaths be set up in the hotel if they are not part of the hotel? In the guest room, it was extremely noisy at night, and people in the corridor were yelling and not paying attention to their behavior in public places. It's really a pity that the location is in the center of the island. When checking out, you have to walk to the front desk for a few minutes under the scorching sun to go through the formalities. The greeter only checks in and sends them to the room, regardless of the customers checking out.
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