Park Hyatt Guangzhou

One of the best hotels I have ever been to. The rooms are big and comfortable, the service was excellent. The location is great walking distance to Canton Tower

Of all the Hyatt properties I’ve visited, the Park Hyatt Guangzhou stands out as a masterclass in systemic failure. Staying here is an expensive lesson in frustration from start to finish. My ordeal began at the Chinese restaurant. Despite placing an early order for my dinner, the service was glacially slow. Simply getting a server’s attention was a Herculean task; I had to wave and call out for ages before anyone would even make eye contact. The food took forever, turning what should have been a pleasant meal into a test of patience. The low point came when a server knocked over and spilled my drink. The most infuriating part wasn't the accident itself, but the reaction: there was no apology. None. When I asked for a replacement bottle, the server initially refused and argued before reluctantly bringing a new one. The lack of basic accountability was staggering. Later, the restaurant manager offered a hollow "gesture of apology": a box of snacks I was to collect at checkout. Well, checkout arrived, and the receptionist had no idea what I was talking about. As I tried to explain the situation, the General Manager of the hotel was standing right there, in plain view. When I asked to speak with him, the receptionist began to hem and haw, looking nervously between us, likely assuming I couldn't understand English and trying to shield him. It was a blatant and insulting display of avoidance. After much insistence, the mythical "apology box" finally materialized. And in a final, perfect touch of ignominy, the contents had spilled all over the inside of the paper bag. It was messy, careless, and added insult to injury. This isn't just about one spilled drink or a slow meal. It's about a culture of apathy, where staff are untrained, unaccountable, and management is physically present yet completely inaccessible. Save your money. This hotel's one-star rating is generous. A truly abysmal experience. 在我住过的所有凯悦系酒店里，广州柏悦绝对是个"集大成者"——把各种糟心体验都凑齐了。从入住到退房，这地方简直是用真金白银给你上一堂"如何受气"的课。 事情从中餐厅开始离谱。我明明提前订了晚餐，上菜速度却慢得像蜗牛。想叫个服务员比登天还难，手臂挥酸了都没人搭理。好好的一顿饭，硬是吃成了憋屈大会。 最绝的是服务员打翻了我的饮料。更绝的是人家连句"对不起"都没有，理直气壮地拒绝换新的，争辩半天才不情不愿补了一瓶。这种理不直气也壮的架势真是开了眼。 后来餐厅经理假惺惺说要赔罪，让我退房时领盒点心。结果到退房时前台完全懵圈。当时总经理明明就在旁边，我要找他理论，前台开始装傻充愣，眼神躲躲闪闪——估计是觉得我听不懂英语，想帮着打掩护。这种把人当傻子的操作真是绝了。 磨破嘴皮子终于拿到传说中的"赔罪礼盒"，打开一看差点气笑：点心全撒在纸袋里，糊得到处都是。这哪是赔罪，分明是补刀。 说到底，这根本不是洒了酒或者上菜慢的问题，而是整个酒店从根上就烂了：员工没培训，管理形同虚设，领导睁眼瞎。各位趁早绕道，给一星都算客气了，这地方简直烂出境界。