Anonymous User
February 5, 2025
The actual room is not what it seems. Don't let the "beautiful lie" succeed. When people book a hotel, they mainly decide based on the hotel information displayed on the online travel platform, such as facilities, environment, price and other factors.
1. The problem of odor in the room. After entering the room, there is a pungent smell of smoke, which makes people feel uncomfortable. The environment makes people feel depressed and unable to relax and rest, affecting the overall experience.
2. There is no wifi and no advance notice. It is necessary for each tenant to ask before clearly stating that it is broken. It is broken without apology, or some words that make people understand. Just say that people use traffic, then you refund the money to buy traffic for people, and say that there is no way to go online. There is no obligation to inform in advance. No one's life is easy, lying down is easy, and not making money is easy. What's wrong with this service attitude?
3. Some hotel promotional pictures displayed on the platform "look beautiful", but after checking in, you will find that the hotel room is "very ugly". The publicity and the facts are "a world of difference", and the rights and interests have been infringed. (including no light in the room, water stains, odor in the room, no windows in the room, faulty washing machine, poor service, no wifi)
4. According to the first paragraph of Article 55 of the Consumer Rights Protection Law, if the operator engages in false advertising or fraudulent behavior, consumers can demand triple compensation from the operator. If the compensation amount is less than RMB 500, it will also be paid at RMB 500.
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