GUANGZHOU CONGHUA CUIDAO HOT SPRING RESORT

This trip to the Conghua Old Hot Spring Hotel in Cuidao City was a really bad experience. The hotel was renovated in the past two years, and the design of the facilities is eye-catching. I thought I could enjoy it comfortably, but I didn't expect the service to be so "terrible", which ruined my good impression. I was annoyed when checking in. The front desk staff told me that I had to wait for the reservation confirmation and the process was complicated. It's something that can be solved by just making a phone call to verify with the staff, but we had to go through so much trouble and rely on Ctrip's official coordination to get it quickly confirmed. Isn't this a waste of the customers' time? The room selection was even more outrageous. Even though we had paid for the room, we were not allowed to choose. The reason was that the previous guests had paid first but had not arrived yet. The whole villa was pitch black and the lights were not on. I went to the front desk and they arranged for someone to come and deal with it. They just said a casual "I forgot" and brushed it off. Let's talk about the hot spring and cleaning. The waiter first said that there was no professional disinfectant powder, and it had not been purchased after use, so it had to be reported to the higher authorities. Only after our strong request did they spray it with other disinfectant and rinse it with water. They didn't dare to soak in the water, so they just soaked their feet. I paid for a treat, but ended up having trouble the whole time. The quality of service really needs to be improved.

房間很乾凈，環境很安靜。露天温泉池不多，但是真温泉，衹有水，沒有加任何功效包，泡完很解乏，皮膚也滑滑的。晚上23點後會放水，每天白天重新注水。也有帶獨立泡池的套房。自助早餐很豐盛，過年期間還有給小朋友準備的小活動。休閑的。

房間衞生乾淨整潔無異味，環境超棒，温泉是真的，泡完好舒服，房間的温泉池好大5/6個人都可以泡，停車方便，河對面有個濕地公園的水杉正好紅葉了，超美，家人説好喜歡，下次還會繼續去