Hanting Hotel (Guangzhou Yantang Metro Station)

Objectively speaking: 1. The front desk service was poor when we checked in. First of all, we were a family traveling together and booked two rooms, one family room and one queen-size bed room. We checked in at 1:30 pm and the hotel had already finished cleaning and there were many empty rooms. We were given two rooms on different floors, both at the end of the building (the hotel is close to the elevated road, and the closer you are to the end of the building, the louder the noise). Later, I found that the mattress material of the 1.2 small bed in the family room was different from the other beds. I went to the same room next door where the lady was cleaning and confirmed that the mattress in this room was abnormal. I asked the front desk to change the room and got a bed. It was a normal room, and this time we changed rooms to another floor, a middle room. The two rooms we booked were on the same floor, and the other room was a king-size bed room at the end. I didn't tell them to change it because we were traveling with a family. My family was afraid of trouble, but I was furious after all this. I want to say that it is now normal for families with elderly and children to travel together. Hanting Hotel did not do a good job in encountering this kind of differential treatment. I can imagine that the hotel was worried about our noise, so they arranged us far away so as not to affect other guests. However, we did not bring children with us. There were many vacancies at 1pm, so we arranged the last rooms on different floors. One of the rooms had a mattress. An inherent problem. Although we changed rooms later, the initial arrangement was malicious and the whole process was very disgusting. Objective comment, please think carefully about this place. Even though Hanting is a chain brand and it is the new Hanting version 3.5, the service may not be very good. 2. Even though it is newly renovated, some of the equipment is old. There are large old stains on the air guide plate of the air conditioner outlet, and there is a smell when the air conditioner is turned on. No matter it is a king-size bed or a twin bed, the air is blown towards the bed. The toilet seat and lid are old and yellowed, with many scratches from use, and there is no silent lowering. 3. The hygiene is good, there is no odor from the sewer pipes, the bedding is very good, and the bath towels are of good quality. Safety management complies with regulations.

This hotel is generally OK. The hotel hygiene is OK and it is relatively clean. The hotel staff are also very enthusiastic. There is a food delivery robot at the check-in front desk to deliver food. People who are not staying in the hotel cannot enter the guest room, which is safer.