Red Level at Gran Melia Palacio de Isora

Had an absolutely amazing holiday with my partner at Gran Melia Palacio De Isora. Red Level staff made sure we were well taken care of throughout our stay. The overall experience was 5-star from the food to the service and accommodation. We particularly loved the sunsets and our dinners at the La Terasse Red Level restaurant. Would be coming back for a third time soon!

My fiancé and I stayed at the property August 3-14th and had the time of our life. We came back after two years after got engaged here at the property last time. And what a stay... We cannot fully recognise every one, but we felt we came "home" again from the first minute. We reserved private transport from the airport which were 100% and a perfect start. From the minute we entered RedLevel reception and throughout the stay we felt we were taken care of "over and beyond". Fantastic room with with partial see view (perfect for us) and super service from housekeeping and VIP service. We tried all the restaurant at the property, all very good, but our favorites were La Terrasse and Le Bistrot Provencal. The tasting menu at the La Terrass was truly worth a Michelin star (or two). Extra ordinary experience with local food and wine (many of the local wines I give 4.5 rating in Vivino). Even though all of Melia employees gave us a super experience and service, we really want to highlight the Red Level "Dream Team" Pablo, J. Angel, Mohamed, Angel, Daniel, Ricardo, Erensto, Fernando and Alejandro What a team and what a service and good laugh and interactions. These fantastic people made us decide to come back again next year already.

Our special place for a break in Tenerife ,, We’ve been visiting red level RL Gran palacio at Melia since 2012 and while it’s been getting busier each year we still enjoy the red level experience . Thus includes all the Hotel amenities plus RL including adult only reception , breakfast , pool , gardens , happy hour which is part of the important afternoon reception. The staff are all super helpful and friendly which is one of the many reason for returning. We now only book b and b to give us the option to eat in or visit one of a number of local tavernas and restaurants. While the food in the main hotel ( there are numerous restaurant choices ) is ‘ok’ and staff are friendly , we find the service and food in the restaurants leave room for improvements.. The rooms are comfortable and always immaculately clean while some show signs of needed a little tlc , which we’re told is ongoing. The red level experience has grown over the years and the rooms now have extended into the main part of the hotel to accommodate more ‘red level’ guests, this means you may have to Walk across the larger part of the hotel to RL facilities . Despite its enlarging RL we still manage to find seating and sunbeds without too much trouble. However the beds around the pool do get reserved before sun up some days.. Overall we love the atmosphere and friendliness and intend returning again next year.

Red Level was another great experience on our 8th visit in four years! Great service from very attentive staff. An opportunity not only to enjoy the in house restaurants but a short walk to Alcala town where there are at least four very good independent restaurants

Have just returned from a wonderfully relaxing and peaceful stay at Red Level Gran Meliá. The staff were so helpful, going out of their way to make sure we had a wonderful holiday experience which we did! Looking forward to returning again soon

We have been using Red Level as our go to hotel in Tenerife for a decade. It is true that many of the original benefits have been phased out, and the rooms are in need of an update. The customer service and food offering are still good, and value for money. We have Platinum Melia membership which still gives a 20% discount on bookings, but we were not offered a superior room upgrade again which was disappointing. The hotel is pushing Circle membership, which creates a new level above Platinum - having read the reviews on Google, we decided that it was not for us. Finally, the holiday was spoilt by a combination of noise from a nearby building site and lots of biting flies.