Red Level at Gran Melia Palacio de Isora
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Guia de Isora

Red Level at Gran Melia Palacio de Isora

No.7 of Scenic Hotels in Tenerife Island
Avenida Los Océanos, C. la Jaquita, S/n, Guia de Isora, Canary Islands, 38686, Spain
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hotel overview picture
Highlights
Free parking
Ideal location
Delicious breakfast
Lots to do
Pets welcome
Amenities
Indoor swimming pool
Outdoor swimming pool
Diving
Surfing
Hiking
Sauna
Spa
Massage room
All Amenities
Property Description
Red Level at Gran Melia Palacio de Isora is an exclusive Adults Only retreat offering personal butler service and enhanced luxury within an exotic resort in Tenerife. Rooms feature King sized bed, private terrace, Nespresso coffee maker, in-room aromatherapy and private parking. Upgrade hydromassage tub and larger terrace. Ocean front villas offer the ultimate experience featuring private garden and pool, al fresco dining area and personalised minibar. Guests of Red Level receive a Water Ritual treatment at the resort’s YHI Spa and enjoy exclusive facilities including pool, Red Level Lounge with complimentary refreshments, and business centre with library and board games. Red Level Terrace Restaurant offers dinner menu with specialty fondues, and lunch menu served poolside on request. Guests can also choose from the resort’s six restaurants and seven bars. The Red Level Lounge serves breakfast daily. Guests enjoy full access to the resorts activities and entertainment, including live music, stage shows and themed discos.
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9.2/10
Great
Cleanliness9.2
Amenities9.2
Location9.2
Service9.2
All 57 Reviews
Surroundings
Airport: Tenerife South Airport
(37.6 km)
Landmarks: Diversion
(<100m)
Landmarks: infantil Park
(180m)
Landmarks: La Caleta de Alcalá
(240m)
Landmarks: Skatepark Alcalá
(250m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

RedLevel Junior Suite Ocean Front With Whirpool

RedLevel Junior Suite Ocean Front With Whirpool

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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RedLevel Deluxe Ocean Partial
2

RedLevel Deluxe Ocean Partial

1 Double bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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RedLevel Master Suite Ocean View With Bathtub In Terrace
3

RedLevel Master Suite Ocean View With Bathtub In Terrace

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Red Level Deluxe Room
8

Red Level Deluxe Room

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
RedLevel Deluxe Partial Ocean View With Whirlpool
11

RedLevel Deluxe Partial Ocean View With Whirlpool

1 Double bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
Red Level Deluxe Large Terrace And Whirl Pool
1

Red Level Deluxe Large Terrace And Whirl Pool

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
Private Pool Villa RedLevel
8

Private Pool Villa RedLevel

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Guest Reviews

9.2/10
Great
57 reviews
Verified Reviews
  • Cleanliness9.2
  • Amenities9.2
  • Location9.2
  • Service9.2
Average for similar properties in Guia de Isora
Most Mentioned
AI Summary
Guests appreciate the immaculate cleanliness, comfortable beds, and helpful staff. The location is perfect, with amazing facilities and dedicated family areas. However, some may find the breakfast standards to be inconsistent.
D‍r‍C‍h‍r‍i‍s‍S‍t‍o‍u‍t
February 25, 2025
My wife and I stayed in a lovely room in the adult’s only Red Level. We were n the first floor corner, and had a Bali-Bed outside our porch that was great. They have the largest infinity poo in all of Europe, and too many other pools to count. The Pangea restaurant was amazing wit it’s varied options or well prepared options, as vegans it was superb. My wife and I caught a bug on our prior trip that became ore symptomatic there, and the staff helped us find a pharmacy and recommended free room service, and later on that day, called our room to check on us and see if we had any needs – twice. Off grounds the black sand beaches and February crashing waves are spectacular. Loved every moment (except the sick part). Wish the Canary Islands were closer to Chicago. The staff are rockstars.
J‍o‍n‍ ‍E
May 2, 2025
We have been using Red Level as our go to hotel in Tenerife for a decade. It is true that many of the original benefits have been phased out, and the rooms are in need of an update. The customer service and food offering are still good, and value for money. We have Platinum Melia membership which still gives a 20% discount on bookings, but we were not offered a superior room upgrade again which was disappointing. The hotel is pushing Circle membership, which creates a new level above Platinum - having read the reviews on Google, we decided that it was not for us. Finally, the holiday was spoilt by a combination of noise from a nearby building site and lots of biting flies.
j‍u‍l‍i‍e‍g‍B‍6‍0‍4‍6‍Z‍W
February 21, 2025
The ultimate luxury in a peaceful adult only paradise, overlooking the ocean. With its own heated pool, Red Level lounge with its own restaurant in a beautiful garden, this hotel experience will truly meet all of your expectations. An amazing breakfast is served in an exclusive area, and the staff are always on hand with excellent service. The sunshine was constant and a well received bonus, escaping from the UK.
Y‍o‍r‍k‍h‍i‍r‍e‍P‍u‍d‍d‍i‍n‍g
February 2, 2025
From arriving to departure we were continually impressed by the hotel. The level of service was excellent throughout our stay. Our room was ocean facing and it was spacious, comfortable and clean. The Red level pool and garden were both very clean and well maintained as was the rest of this huge hotel. It was probably the biggest hotel we have ever stayed in yet it felt personal and was very well designed into different areas that all felt much smaller and great to explore. The restaurants were varied but with plenty of choices to suit all tastes. The Red Level was superb with drinks and nibbles provided throughout the day and afternoon tea at 5pm it was well worth the extra expense. The hotel was exceptionally well run with fantastic staff who were friendly and professional, they went out of their way to make suite you were having the best time. A big shout out to Ray and Jose who were so lovely to us and really made us feel welcome and appreciated. This was a last minute booking to get some sunshine and we thought that a Melia hotel would fit the bill but to be honest we did not expect it to do amazing. Thank you for making our week so full of sunshine in every way, we will definitely return very soon.
M‍a‍n‍t‍h‍e‍ ‍M
October 19, 2024
Incredible and excellent service done in a relaxed and cosy but very efficient way. Very cheerful, polite and over the top helpful really lovely staff particularly Dieny, Dean and Mohamed. Also very lovely were Clara, Lucas, Enrique, Mario, Lea and many others. Dieny and Dean should get a promotion. They are soooooooo fantastic and made me very at home. I love the atmosphere that all the sweet staff create. The room maids were so nice aswell. High quality all round. Lovely breakfasts. Well done. Highly recommended. I’ll be back! 5 stars. Thank you very much. ❤️♥️ With love and gratitude.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 12, 2025
This was our second stay at Red Level, Gran Meliá Palacio de Isora, and once again the experience was exceptional. The standard of service, attention to detail, and quality of the facilities were all of the highest calibre. Every member of staff we encountered was courteous, professional, and clearly dedicated to ensuring a memorable stay — they are a true asset to the hotel. While there were flies this year, likely due to fertiliser used on nearby banana plantations, this was a minor inconvenience easily resolved with a short walk into Alcala to purchase repellant. We have already booked our return visit for two weeks in September, which is a testament to the consistently high standard the hotel delivers. We look forward to our next stay!
L‍o‍r‍i‍ ‍A
May 6, 2025
The resort is beautiful and service in the adults-only Red Level was excellent. We booked an ocean view room with whirpool tub on the terrace and I loved spending time in the tub, enjoying the view—especially during a couple chilly, windy days. The room was nice, but our double bed could have used a topper as it was uncomfortable where the beds were joined. We chose the bed and breakfast option and I was happy to not have gone all-inclusive based on the quality of the breakfast and a lunch at Agave, which was just OK. The village is about a 10 minute walk from the resort and there are some really wonderful restaurants to enjoy there. The entertainment is in the main resort area and kids were running around like crazy. Cute, but chaotic. The luxury vibe and level of service definitely drops upon leaving the Red Level.
A‍n‍d‍r‍e‍w‍ ‍P
May 6, 2025
Stayed at this hotel last week of April 2025.Good quality accommodation and services as usual from Melia Red Level but the flies at this resort made for a very unpleasant stay .I did not have this issue on a previous holiday and suspect it may be a seasonal issue

Services & Amenities

Indoor swimming pool
Outdoor swimming pool
Spa
Gym
Bar
9 Restaurants
9 Restaurants
La Terrasse by Jorge Peñate
Style: A la carte
Ambience: Modern
Le Bistrot Provençal
Style: A la carte
L’Olio – Trattoria & Pizza Bar
Style: A la carte
Cuisine: Italian
Nami Asian Bistro
Style: A la carte
Cuisine: Japanese
Pangea
Style: A la carte
Agave
Style: A la carte
Cuisine: Mexican
Oasis - Mediterranean
Style: A la carte
Cuisine: Mediterranean
Areia Beach Bar
Style: A la carte
Duo Steakhouse
Style: A la carte
More Amenities
Internet
2 Swimming pools
Indoor swimming poolAdditional charge
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: 09:00–12:00

Front desk hours: 24/7

If you will arrive outside of check-in hours, contact the property 1 day in advance by email/phone

Child Policies
Children are not permitted to stay in this room type.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeGluten-free
StyleBuffet
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: €80.00 (approx. AED 333.36) per pet per day

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

Property Description

  • Opened: 2008
  • Renovated: 2023
  • Number of Rooms: 110
Red Level at Gran Melia Palacio de Isora is an exclusive Adults Only retreat offering personal butler service and enhanced luxury within an exotic resort in Tenerife. Rooms feature King sized bed, private terrace, Nespresso coffee maker, in-room aromatherapy and private parking. Upgrade hydromassage tub and larger terrace. Ocean front villas offer the ultimate experience featuring private garden and pool, al fresco dining area and personalised minibar. Guests of Red Level receive a Water Ritual treatment at the resort’s YHI Spa and enjoy exclusive facilities including pool, Red Level Lounge with complimentary refreshments, and business centre with library and board games. Red Level Terrace Restaurant offers dinner menu with specialty fondues, and lunch menu served poolside on request. Guests can also choose from the resort’s six restaurants and seven bars. The Red Level Lounge serves breakfast daily. Guests enjoy full access to the resorts activities and entertainment, including live music, stage shows and themed discos.

Frequently Asked Questions

What are the check-in and check-out times at Red Level at Gran Melia Palacio de Isora?

The check-in time at Red Level at Gran Melia Palacio de Isora is 15:00 and the check-out time is 12:00.

Does Red Level at Gran Melia Palacio de Isora have a swimming pool?

Yes, Red Level at Gran Melia Palacio de Isora has a pool.

Are pets allowed at Red Level at Gran Melia Palacio de Isora?

Yes, pets are typically allowed at Red Level at Gran Melia Palacio de Isora, but it's always best to call ahead to confirm.

Does Red Level at Gran Melia Palacio de Isora provide breakfast?

Yes, Guests staying at Red Level at Gran Melia Palacio de Isora can enjoy breakfast during their stay. Breakfast option(s): Gluten-free.

How much does it cost to stay at Red Level at Gran Melia Palacio de Isora?

Prices at Red Level at Gran Melia Palacio de Isora are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

How to get from the closest airport to Red Level at Gran Melia Palacio de Isora?

The closest airport is Tenerife South Airport, and it is about 31 mins from hotel by car (37.6 km).

What is the cancellation policy for Red Level at Gran Melia Palacio de Isora?

The cancellation policy for Red Level at Gran Melia Palacio de Isora varies depending on the type of room and booking conditions.

Does Red Level at Gran Melia Palacio de Isora offer airport transfer services?

No, the Red Level at Gran Melia Palacio de Isora doesn't offer airport transfer services.

About This Property

Nearest AirportTenerife South Airport
Distance to Airport37.59KM
Average Price FromAED3750
Hotel Star Rating5