City Comfort Inn (Guilin Railway Station)

I never take the initiative to comment, but this time I was really speechless. I have lived in so many convenient cities in Guilin, but it was my first time staying at this hotel and I was so speechless. Moreover, the price of this hotel is higher than other hotels and surrounding hotels all year round. It is already the off-season for tourism, and hotels nearby are selling at 150 or 170 at night. What am I picturing? Don’t you just want your chain to be clean? ! I checked in at the hotel around ten o'clock in the evening. The double bed room I booked, Ctrip showed that some rooms have windows. There was no window for checking in for me. I thought it was normal that all the people with windows were gone at such a late hour. As soon as I got to the room and lifted the quilt, there was such a big stain on it. I went down to the front desk, and the front desk asked the security uncle to change my quilt cover on the spot, and asked a non-professional cleaning staff to go to the room to change my quilt cover? ! I'm really speechless! Or is it that your front desk is not properly trained? Originally, I thought that I might not have a room anymore, so I would just let my uncle change it, but the more I thought about it, the more I felt speechless. I went down again and asked the front desk if they could change me to another room. She said, didn't uncle go change it for you? I was really convinced, and later I asked a security guard to change your dirty quilt covers in the room in front of the guests and check in. This is how your hotel handles it. Then he went to the front desk and said, "I'll change you to a room with a window!" ! So asking an uncle to change the quilt cover in front of the guests is your hotel's first choice to deal with problems when there is a room? ! After moving to a new room, there were all kinds of hairs on the bedside and pillows. Moreover, this room with a window is almost the same as the room without a window at the beginning. It even has one more big pillar than the room without a window. Therefore, this kind of special room with partial windows will not be opened to us at the beginning. Instead, when I checked in, it was called an upgrade to a room with windows for ➕38 yuan. I really don't know why your hotel has a higher price than other hotels at this time. What's the difference between your hygiene and a hotel that costs 70 or 80 yuan?

A 1.3-meter business twin room is listed online, but when you check in at the store, it is only 1.2 meters! After complaining in the evening, it was explained that it was a problem with the website information, and it seemed that the store had no responsibility at all. During the peak tourist season, it is really infuriating to use such third-rate tactics to attract people to book rooms. Service: The front desk originally said that because the information was inaccurate, there would be a small gift in return, but the store manager went to work at 8:30 and nothing happened! Facilities: The brand-standard tea gift mentioned in the reservation is just a self-service tea next to the service counter! Even if you don’t want breakfast, just spend 18 yuan on an authentic Guilin rice noodle morning set meal outside. If the Wi-Fi network cannot be connected, why put a QR code in the room to trick people into scanning the code!?

酒店位置優越，桂林火車站及公交車站近在咫尺，房間清潔衛生，每天有專人打掃，早餐食物種類選擇豐富，還有洗衣房提供旅客便利

去陽朔第二天一大早的高鐵臨時選的這個酒店，離高鐵站很近，出行也方便，樓下就是小吃街~房間也寬敞

酒店位置接近車站，方便出行！

最差的一次住宿 體驗，窗户外面居然是廚房，早上5點多開始有人不停説話，然後就是各種機器打豆漿之類的聲音，炒菜的聲音，我還帶個孩子，入住的時候前台人員也沒提這個房的情況，進出停車場的路特別窄