Anonymous User
November 1, 2024
This is my second stay. I personally think there are still a few areas that need to be improved. I gave it five stars and hope there will be improvements. 1. Check-in, the attitude and service of the reception staff are OK. Every time I go back at night, the front desk staff behind me just lowers her head to play with her mobile phone and doesn't pay attention to the guests coming in and out. Unless you walk up to her, let alone say hello to you. Maybe there are not many individual guests, and they mainly receive groups. But for someone who has lived here for half a month and encountered such a situation every day, it doesn’t feel very good. This also makes it easy to ignore some safety issues. 2. The floor cleaning lady and the linen cart are parked in the middle, which is very inconvenient for guests who need to pass by. I hope you can pay attention to this detail. 3. More than once I saw the dirty linens collected by the hotel piled at the door of the room. You can see it when entering and exiting the corridor. The room door is closed. Although it is dirty, it is not good to put it on the carpet. It gives people the feeling that the management is not standardized. 4. When I met the security guards and other staff when entering and exiting, I did not say hello. The first impression is very important. 5. They never took the initiative to send small gifts. I read the comments before and they said that I have to go to the front desk to pick it up. Do I have to ask? It can’t be sent voluntarily, the nature is completely different, so I never asked once, and of course, I never received it.
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