Guest User
December 26, 2023
The service attitude is really bad. I stayed here for two days and checked in on the first day. The air conditioner had no temperature. When I extended my room in the morning, I told him that he would change the room for me, and then he said he would fix it for me. When he came back from work in the evening, I asked him if the air conditioner had been repaired? He said it was fixed and went back to the room. Half an hour later, the air conditioner blew cold air. In this weather, the air conditioner blew cold air. OK, forget it. Then I called the front desk and asked me to change rooms. OK, I packed my things and came down. Give me another room. I ran back and forth four times to the front desk to swipe my card but could not open the door. He had a master card. The first time he reported the problem was that he couldn't open the door. He didn't say that he would help me solve the problem. He had to ask someone to help me open the door after I told him the fourth time. Whose service attitude is like this? Bad, very bad. The male staff member also joked, "Wow, it's me, I'm going to get angry, yes, I feel the same way." Bad review, service attitude is really bad. Problems with my hotel were not dealt with immediately. Not even a basic attitude.
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