Anonymous User
March 6, 2024
This stay was a bad experience. First of all, the room smelled very strong and pungent. I couldn't stay in the room. Room 806 smelled too strong. I changed rooms. The hygiene was very good. In addition, takeaways were not allowed to be delivered to the room. I understand that, but the hotel is not equipped with robots, which is very inconvenient. The service awareness is average. Although the front desk lady said when I checked out that it could be delivered to the room if needed, the guest who got up early in the morning couldn't go downstairs because he was drunk. If you really have a sense of service, you should have delivered it directly. I also asked the courier brother, but he didn't allow it to be delivered and there was no robot, so I had to go downstairs to get it. I can't understand this kind of afterthought. I hope you can really provide some basic service.
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