Guest User
March 9, 2025
I went on a trip with my parents and three of us booked two rooms, one of which was a mahjong room. However, the mahjong table was moldy and the cards were dull, so we couldn't play mahjong. I asked the front desk staff to solve the problem, but they told me directly that they couldn't solve it and that they didn't have it. You are a hotel, serving tourists from all over the country. There are many hotels in Guiyang with better value for money and location than yours. If it weren't for the mahjong room, they would not choose your hotel at all. It is recommended that you mark the mahjong room as the only room for Sichuan and Chongqing Mahjong. There was no solution, so I asked the front desk to change to a room with a bathtub of similar price. I personally think this is a more reasonable solution. No one asked to switch to a cheaper room and refund the price difference. However, the front desk said there were no rooms available that night. I saw on Ctrip that there were rooms available for the next few days, so I asked to change them. The front desk said to ask tomorrow morning's front desk. I was too lazy to say anything after hearing that. If I ask again tomorrow, won't someone else have booked it tomorrow? All-round three-dimensional defense means you won’t be able to change it. Let's talk about another room. They advertised that it had movie quality and Dolby sound, but the projector had so many problems that it made me angry. Sometimes the remote control couldn't turn on, and I had to turn off the main power of the room and then turn it back on again. Sometimes the remote control didn't work after it was turned on. Sometimes I needed to wait 5 minutes, and sometimes I needed to wait 20 minutes. There's no need to advertise it so highly if the equipment is so crappy.
The hygiene is OK, and the staff's attitude was very good in the following days.
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