Guest User
April 6, 2024
We originally booked two rooms for two days to take friends from out of town to enjoy the rural scenery. However, due to the recent earthquake in Taiwan and strong winds in Jiangxi, the high-speed rail was suspended and delayed in large areas. My friends could not arrive in Guiyang on time, so we stayed in Guiyang. I booked a room for one day and was planning to cancel the room for the next day. As a result, we were unable to cancel the room for the next day. The customer service of the platform kept saying that the front desk said that the boss did not agree. However, we negotiated with the boss in person and the boss agreed. Moreover, we negotiated with the boss while talking to the customer service on the phone. During this period, there was no need to cancel the room. I didn't see the boss answer the call from the front desk. What's even more outrageous is that the boss's last name, mobile phone number, and platform are not clear to the customer service staff, but he actually came to ask us consumers, we can't understand! The final feedback from customer service was that the order could not be refunded, which meant that we did not stay the next day but still had to spend money, so we spent 1578 and stayed for one night. I was really speechless. Qingming Gaopo is not the peak tourist season here. Only the two rooms we booked in the entire famous hotel are booked. If we cancel, it will not affect secondary sales. Why can't we cancel? And for transportation here, if you don’t drive yourself like us, you can only take a minibus or pay extra for a taxi. The weather is not good, it’s raining and windy, there is no scenery, and there are no restaurants nearby. This is incomprehensible under such circumstances. Why is the platform not allowed to cancel orders for the next day? In addition, this B&B is right on the roadside, and there are many cars at night. I fell asleep after one o'clock in the morning and was woken up by cars at five or six in the morning. Then there were the sounds of various cars all the time. The more I thought about it, the more I got more and more excited. I am so heartbroken that I can only spend money to learn a lesson, and I will not book a hotel on this platform again next time.
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