Ibis Styles Arcachon Gujan-Mestras

The rooms are small but clean, the staff especially Killian were so kind and helpful. Killian in particular helped us charge our electric car, gave us great info about delicious restaurants in the area, and personally baked us the freshest baguette!!! The pool is beautiful and nearby are 2 different amusement parks, a ropes course, mini golf, and water park all within walking distance. Thank you so much for the great stay!

Stopped here for the second time on our way back from spain. Very new hotel, nice staff, modern clean bedrooms. Good breakfast options, a bit more than the usual Ibis. Also, out of the high season, good prices. The pool looked inviting, but the temperature was a little cold for us. A couple of restaurants within walking distance, recommended by the staff. Will stay again.

We booked this hotel as part of a French road trip, it was booked in July 2022. It stated our room was poolside and terrace view. We booked in, in good time and went to room 102 after speaking to reception and a man who spoke good English. The room was on the 1st floor on the very end overlooking the road and no pool in view and it was also a disability room. We spoke to reception who said sorry we are full. After explaining that water was going everywhere from the disability shower and we had booked the room nearly a year ago and we had a view of a road and not the pool we were offered a drink! Which we declined. In the morning after being woken by the delivery lorry at 6am we went to breakfast and saw the manager who was aware of our complaint, he was very apologetic and said that he would make some adjustments to our bill which seemed fair, but he was unable to do it till the afternoon. To date nothing! I emailed Allaccor and guess what, nothing. I feel as an English person in a French hotel we were discriminated, a reception full of false promises and the feeling we were shunted to a horrible room. The hotel itself is lovely but VERY let down by management. I dislike being lied to and ignored. I would be more than happy to discuss matters if I could find a contact for them or they contact me.

I don't normal write reviews on here. I stay in hotels constantly - who has the time to review them all! I would only usually review a hotel if it was bad or if it was UNUSUALLY good. I was extremely impressed by this Ibis Styles and wouldn't hesitate to stay there again. The staff are wonderful - so genuine, welcoming and helpful. It was the most professional hotel service I've experienced in ages and the reception staff should be commended. The room was clean and more than adequate for the price, and had some cute touches like the stylised headboard. A huge thank you, and see you again one day!

The staff is very unfriendly and unpersonal... they are trained to be robots and they do not care of their customers. We were very sad to meet such unpleasant people in such a wonderful region... the suite was small for quite an expensive price... run away

We are staying here for a full week on our month long holiday and we are so very pleased with this choice. First of all is the team at this hotel - simply fabulous, nothing is too much trouble and they have a great work ethic and sense of humour - we really like each and every one of them, the hotel Director is really great and has chosen the team so very well. Our two adjoining bedrooms were just what we wanted with more than enough space for my wife and myself - our adult daughter and our two tiny dogs. The bathrooms are great and also of a good size. The air conditioning is tremendous - thankyou! The beds were super comfortable and lighting very good. Rooms are well cleaned on a daily basis. Breakfast is really good and the staff are tremendous - a really good team and it has been a privilege to meet each one of them. The hotel lounge and dining area etc is simply lovely and somewhat beach like - really relaxing. Car parking is excellent on the flat outside and very secure. We truly could not have chosen a better hotel for this part of our trip and Arcachon is only 15 minutes away by car so no problem. If you want a clean modern comfortable very well run hotel in this area then do not hesitate. We will definitely be back and can’t thank the entire team enough for making our stay so enjoyable- thankyou. Finally the director is a Jaguar car lover so he also has excellent taste haha 😛