Hotel Chalet Mirabell

Exquisite location with beautiful rooms and delicious food. It was an idyllic place to relax with options for hiking. A couple points of feedback: 1) at that price point, they should not be charging for tap water. We had a waiter block us from using a tap in the buffet area midday and had to pay for a carafe of tap water at dinner. 2) staff is truly exceptional and well-intentioned but need to do a better job explaining the hotel’s offerings, area sites and how to access them. To get to the hiking trails, you need to know that you are a 5 minute drive to the base of a mountain for an area called Merano 2000. From there, it’s either a hike or gondola ride to a wide area of trails and ski trails (for those in winter).

To make it straight and simple (10 = highest, 0 = lowest rating): Service (staff, waiters..); 10/10 Views and outside ambientes: 10/10 SPA and Sauna areas: 9/10 (overall a bit small but a great 25m pool) Interior and overall impression (room): 10/10 Food: 2/10 (the food was a great disappointment, sorry). - They served old food from previous night the day after at lunch - The overall choices of food was seriously inferior than other 5 star SPA's in South Tyrol. - Only one food choice other than vegan. - lunch food was extremely few choices. For a 5 star high quality SPA resort at that price level, ALL was good and on par with what was to expected except the food, which dragged our overall experience down. The food was at best on a 3 star restaurant level and a serious disappointment. Besides - the cook during lunch was very unfriendly - a high contrast to the otherwise very welcoming and friendly waiters and reception staff who was really super good. We will never return to this SPA as we know quite some other SPA's in South Tyrol which overall in our view excel in the food section by a large margin. At this price range one should expect and get delivered premium service and premium cooking and this place fell seriously short by the latter. Hard to understand. When we make comments like that we are seriously trying to stay factual and focus on complaints that are outside of any personal preferences or taste. We don't understand why and how so many people make great comments about the food - while the reality is that serving old food the next day can't be acceptable, Serving char coaled burned vegetables during diner (!) can't be either - those are things that are big NOGO's. And we heard that other people also complained about these things - but either don't write reviews or shy away from articulating their disappointment. We don't - we say what is real and sorry - this Hotel has a problem to solve - as we say: serious upside potential! The owner of the facility was asked to talk to us about our experience (as we had expressed during our stay) but obviously not taking it serious or whatever - she never showed up and we never insisted either to tell her. But we told the reception when leaving. Sad experience, as it was supposed to be our best experience in South Tyrol overall and a highlight for this Christmas.

I recently stayed at this 5-star hotel, and I was extremely disappointed. The experience didn’t live up to the high price tag at all. First, they provided a horrible crib for our 3-month-old baby and even charged extra for what? She does not eat anything and did use any amenities which felt unnecessary. We also wanted to enjoy the spa and adult amenities (pool, jacuzzi, sauna) on Monday morning before we are checking out only to find that they were all closed. To top it off, the massage at the spa was below average. Well I can keep listing all the things did not go well and we don’t expect anything like that from a 5 star hotel which charge 800 euros a night Even on the checkout we had issues. We did the reservation at ******* which was already paid and they wanted to charge us again. I showed the receipt of ******* and my credit card statement and they made us wait more than 1 hour trying to call ******* saying they did not receive the payment. Really? They could not solve this later since it was not my fault. We had to wait a lot to solve this issue with a 3 months baby waiting. The owner Cristine did not know how to handle the situation she did not offer us a solution and she definetely does not know how to talk to a client. For the price, there are definitely better options around the area. I won’t be returning and wouldn’t recommend it to anyone looking for a quality experience.

Loved everything about this Chalet. Pure 5 stars, inside and out. Everything is SO WELL thought of! The rooms were amazing, we felt so welcome, food was pure joy, and the staff was brilliant!! Also the entire design of the chalet is lovely. And the spa area!!! Omg! Loved every minute of our 4 day stay.

We stayed in the new suite the spirit of Meran. not only the reception and customer service was amazing before the travel, but also during our stay. it was s. Valentin weekend so I organised some flowers and wine. the staff was very understanding and super organised. they were always in contact with me for any questions or doubts. the room was so amazing we didn't want to leave and we were able to have breakfast in the room with only 20 minutes of notice (during the same morning). We travelled with a small dog and all the staff was amazing, very nice and very polite with any request or question we had. the food was also amazing, with a half board. we were impressed with the quality and quantity of the food and the wine selection. the SPA area is huge and very quiet. 2 outdoor swimming pools with the indoor entrance, saunas and a lot of relaxing areas. one small thing is that for the sap is a bit limited given the size of the structure but well designed.

Amazing hospitality and all staff super friendly. Great outdoor area and super relaxing place. I love the buffet and a la cart at dinner. Don’t miss this unique place you feel like home far away from home. A place to come back every moment. Thank you all