MM363005****Ugh, how do I even put this? It just doesn't compare to the Sofitels I've stayed at on the mainland. I stayed for three nights. On the first night, my friend and I came back late from being out, and when I turned on the shower, it was unbelievable! The connection was leaking, and I mean *severely* leaking. I didn't dare to look closer to figure out why, I was just too tired, so I just quickly washed up in the bathtub and went to sleep. The next morning, I went to the front desk to explain why I needed a room change. I told them I was extremely tired and hadn't slept well because of the shower issue. The front desk told me I'd have to wait 30 minutes for two housekeepers to urgently prepare a room for me. I went back to my room and waited for about 40 minutes, but no one contacted me. So I proactively reached out to a staff member to explain the situation. They told me the room wasn't ready yet and asked me to wait patiently. I mean, really? About 15 minutes later, someone finally came to take me to the new room. So, from when I was told to when I actually got a new room, it was over 50 minutes. Excuse me?! Is my time not valuable? I was just sitting in my room, waiting and waiting… What happened to the 30 minutes they promised for the room to be ready? I genuinely don't understand. I can only conclude that this hotel's employee training lacks any concept of time management.😅 It's not that I can't wait, but you should at least tell me if the room won't be ready in 30 minutes, right? Making me just sit there and wait was quite something.👍 Secondly, in the new room, the hairdryer button was broken. Impressive, really!👍👍👍 When I requested the room change, I emphasized multiple times how much I cared about hygiene, so how could your housekeeping staff consistently miss such obvious problems?😅 Honestly, it feels like I'm just talking to myself here. I believe an international five-star hotel chain shouldn't be making such basic mistakes. I hope your management can strengthen employee training. On a positive note, the cocktails made by bartender Jason at the bar were pretty good, you should definitely try them. Plus, the atmosphere was really nice with a live band performing. Also, can you please find better suppliers for your ingredients? The food was truly terrible and inedible! You can really taste that the ingredients aren't great, and the chef's skills are lacking… Even the plating was bizarre.
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