Echarm Hotel (Haikou Zhongshan South Road, East High-speed Railway Station)

When I checked out, I was told that I was required to check out 1 hour early. I explained to the front desk that I was checking out at 2 pm. The front desk was very tough and told me to check out at 1 pm. They charged me 30 yuan/hour for overtime. Then I took out my Ctrip order and the hotel refunded the money. After returning home, hotel members check out at 2 pm, while other channels check out at 1 pm. Please give the hotel some requests: 1. Customer-centric: Put customers’ needs and feelings at the core of service, understand and try our best to meet their expectations. 2. Personalized care: Able to identify and respect each customer's unique needs, preferences and circumstances, and provide personalized service solutions. 3. Effective communication: Have good communication skills, including listening, expressing clearly, and being friendly, to ensure that customers can accurately understand service content and processes. 4. Convenience and efficiency: Optimize the service process, reduce tedious links and waiting time, so that customers can obtain services conveniently and quickly. 5. Empathy: Ability to put yourself in the shoes of customers, understand the difficulties and emotions they may face, and provide appropriate support and comfort. 6. Continuous improvement: Pay attention to customer feedback and opinions, and continuously improve service quality and content to adapt to customers' changing needs. 7. Staff training: Ensure that service personnel have professional knowledge and skills, while cultivating their service awareness and professional ethics. 8. Flexibility: On the basis of adhering to principles, we can flexibly adjust service strategies and methods according to special circumstances. 9. Comfortable environment: Provide a comfortable, clean and safe service environment to make customers feel physically and mentally happy when receiving services. 10. Information transparency: Provide clear, accurate and complete service information to customers to avoid concealment or misleading. The comprehensive implementation of these requirements can help improve the humanization level of services and enhance customer satisfaction and loyalty.

The service was very enthusiastic, with introductions and recommendations for surrounding attractions [strong], the bed was very comfortable to sleep on, and the mini bar was also very unique.

The hotel is located in the center of Haikou. It is very convenient to go to Qilou Old Street or to the airport. The facilities are very new, the design is beautiful, and the staff are nice