Orchid Sea Hotel

The hotel has great hardware facilities, a unique location and convenient transportation. The front desk and guest room services are also very enthusiastic. In particular, the breakfast is rich and you can experience various Hainan characteristics. It is almost inevitable to give the hotel a 5-star rating. But this time, the elegant suite 723 I stayed in was a failure. After reading the comments, it seems that no one has mentioned the problem of this room, so I want to talk about it in detail, hoping to help other friends avoid pitfalls: First, let me talk about a few minor problems that are not disadvantages: 1. The room is the last room at the end of the corridor, but many hotel suites are at the edge, so this is acceptable; 2. The room faces north, but in Hainan, the room facing north does not seem to be a disadvantage, but it just happens that the temperature has dropped a little in the past few days; 3. The road outside the window is a bit noisy, but there is little traffic during the New Year, which basically does not affect rest. It should be noted that I bought a pre-sale package, which is about 300 yuan cheaper than booking directly on the same day. If it is just these minor problems, I think it is completely acceptable and there is no need to complain in the comments. Next is the real complaint: soon after checking in, I found that I could clearly hear the sound of people chatting, walking, coughing, sneezing, and even plugging chargers into the wall next door. It was very clear, as if we were in the same room. After careful observation, I found that there was a door on the soft wall behind the sofa (see Figure 1). Because many hotels usually split large suites, lock the middle door and sell them as two rooms, I didn't take it seriously at first. When I sat on the sofa and watched TV before going to bed at night, the more I listened, the more I felt something was wrong: there seemed to be a lot of people next door, coming in and out very lively, sometimes there were people pushing carts, everyone was speaking the local dialect, and there were sounds of keys unlocking the door from time to time. In short, it didn't sound like normal guests. After careful study, I finally found the problem. It turned out that the next door was the office of the hotel staff. The floor plan in Figure 2 shows the structural relationship between the rooms, and Figure 3 is the view from the corridor. Perhaps because of the nature of the hotel's work, there are people working from 8 am to about 11 pm. Because there is only a door that cannot be opened between this office and our room 723, it is naturally not soundproof. So I think this room is obviously defective, or at least flawed. Then the question is, judging from the lighting rate and the number of people who have breakfast, the hotel's occupancy rate during the spring is not high, and I personally estimate that it is only 30% to 40%. Why sell such a defective or flawed room? If it is used to upgrade ordinary standard room guests, it would be fine, but we actually paid more. In addition, I don’t know if it is related to the pre-sale discount package we chose. If so, it is recommended that the hotel’s sales team should put themselves in their shoes and think about it: Do guests who choose this price room care more about the quality of their stay, or would they rather accept defects in exchange for a 300 yuan discount on the room rate?