The Ritz-Carlton Hotels in Haikou

Hotel excellent, room , view but services not good at restaurant. Few employees to attend and messing . Didn’t get a nice experience, sorry. It’s a pity .

The warm light in the room is so cozy. If a girl is afraid of the dark, she can turn on the warm light to sleep. The service of the lady at the front desk is very good. It is a very good experience. I will come here again next time. It is clean and the service attitude is considerate. I like the lady at the front desk. She speaks gently. You can see the sea in the room. Not bad, like it

The rooms are spacious and clean, most important the beds are good size and quite comfortable. There is a pool next door with hot tub (natural) which was nice and enjoyable. We had a three stay as we were visiting family in Haikou, I can recommend the hotel.

Let's start with the positives. The rooms at the hotel were undeniably great. They were spacious, well-designed, and offered a comfortable ambiance. I particularly appreciated the attention to detail in the room decor, making it a pleasant space to relax after a long day of exploring the area. The hotel's breakfast selection was another highlight of my stay. There was a good variety of options, and the quality of the food was quite impressive. Starting my day with a satisfying breakfast definitely set a positive tone for my daily adventures. Though the overall service at the hotel was just okay, there was one staff member who stood out and made a significant difference in my stay - Kitty. Kitty's exceptional assistance and attentiveness were truly commendable. She went above and beyond to ensure I had everything I needed and provided excellent recommendations for local attractions and dining options. However, there were some glaring issues that affected my experience. First and foremost, the Wi-Fi connection was terrible. As a traveler, having reliable internet access is essential for staying connected and planning daily activities. Unfortunately, the unreliable Wi-Fi at the hotel made this difficult, and it was quite frustrating. Additionally, the swimming pool was a letdown. Despite appearing beautiful in the pictures, it was actually dirty during my stay. I was looking forward to relaxing by the poolside, but the unclean water made it an unappealing option. Furthermore, the location of the hotel was a significant drawback. It was far from most of the popular attractions and amenities, making it inconvenient and time-consuming to travel to places of interest. I found myself spending more time commuting than enjoying the destination itself. On the culinary front, while there was a restaurant called ”China First,” the food was indeed excellent. However, I can't overlook the fact that it was expensive, and overall, the hotel felt overpriced for the amenities and services provided.

Mission hills is the great place to relax and enjoy the beauty of the nature. It is located away from all the hustle of the modern cities. The room is spacious, there is a huge bath with the tub and a seperate shower. The view from the balcony is spectacular. The service is up to its five star standard, especially I would like to thank you Miss Lilian Du 杜琼兰， who was very kind to help me with my request

I would say it's a top hotel. The condition of the room and the kindness of the staff were absolutely superb. In particular, the staff named Erin treated us warmly like a family. If you feel unwell during your stay here, don't hesitate to go to the front desk and ask for help. They will be glad to help you.

On the positive side: The hotel itself is quite great, playground and pools were appealing, several good activities for kids, restaurant and breakfast were also very good and staff very friendly (especially in restaurant) In the negative side: the location is not good, at least 8-10km from everything. No any restaurant or activities nearby, need to take a taxi for everything with at least 40min to 1h drive. One of the restaurant (noodle one) closed quite early so dinner in hotel was limited to 2 restaurants. In addition, because of weather (wind and a bit cold) beach was not suitable for us to stay and pools were closed. Good hotel for company events or short family stay (max 2 days) but not for prolonged family vacation (week)

We stayed in Marriot Haikou for 2 nights and were very pleased. Apart from the unique building architecture which was the reason when we chose this hotel, we were surprised to know that there was butler tagged to our room, who was always checking out on us. There were many other front & kitchen staff who were attentive and went extra mile to make sure that we were comfortable and welcomed. Definitely a nice hotel to return to.

Lovely stay after the disaster typhoon Yagi. The outdoor facilities were destroyed but the indoor swimming pool was great for the children.