Hailey Hotels with Pools

I am a Marriott Bonvoy member and stay at hotels on an average of twice a month for family adventures. This was my worst experience customer service wise at any hotel in the past five years of frequent hotel stays from Seattle to San Diego to Sun Valley and everywhere in between. When we visit the Sun Valley/Ketchum area in Idaho we usually stay at the Limelight Ketchum. I chose the Fairfield Inn & Suites Hailey because it was pretty much a brand new property at the time. I also wanted to use my Marriott Bonvoy membership because it was a three night stay (3/17/22-3/20/22) and wanted to earn some points and had seen decent reviews. There was one Google review with a poor customer service rating but that guest was eventually helped by other staff members so I didn’t think much of it at the time. When my kids and I went to use the pool and asked where the pool was located, we were asked if we had a room key in a harsh and rude manner. Like I stated before, we average two hotel stays per month for the past five years and have never been asked if we had a room key when inquiring about the use or location of amenities. The other poor interaction with a staff member was upon walking outside to our car with a maintenance staff member whom we greeted with a smile and a hello, only to be blatantly ignored. Again, not an experience we have ever had before. The only good interaction that we had with a staff member was with a housekeeping staff member whom we greeted with a smile and hello and the greeting was returned with the same smile and hello. After reporting the experience to Marriott Bonvoy member support I was sent an email from David Hansen. I appreciate the return email and effort from him but didn’t feel like I wanted to have anything else to do with this particular property after the worst customer service experience we have ever encountered during hotel stays.

The beds were good and slept very well. There was a good hot shower. The WIFI was adequate for personal use. The breakfast included eggs and sausage there was enough seating for those eating. The check in process was quick and with out problems. We don't tend to use the pool.

When you stay at Wood River Inn & Suites in Hailey, you'll be near the airport, within a 10-minute walk of Blaine County Historical Museum and Wood River Farmers Market. This ski hotel is 10.7 mi (17.3 km) from Sun Valley Ski Resort and 0.4 mi (0.6 km) from Liberty Theater.Spend the day on the slopes, or enjoy recreational amenities including an indoor pool and a spa tub. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and ski storage.Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Planning an event in Hailey? This hotel has 300 square feet (28 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 57 air-conditioned rooms featuring refrigerators and microwaves. 55-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.