Zaballa House

I can’t believe no one is talking about the fact that there is no staff here and barely anyone running this place. I came and couldn’t check-in or get in. There was no sign or instructions or note even to say they were away at lunch or what in the world was going on. To get in, I went around the back to a door that was open then into another open door that said “staff only” (unsafe!) to go into the main office where there was no reception staff and seemingly no guests in that main building. I had access to all the keys (unsafe!) and finally after an hour of waiting for someone in the lobby that I had basically broken into, I looked behind the desk and found a phone number of an emergency contact for Dave. I had to call the number twice to get an answer, was told check in was at 3pm which is no where on booking this place via an online portal (by that time it was 2.15pm) and then to top it off a random maintenance staff came from somewhere unknown to help - not the guy I called! Apparently he was upstairs which I had actually shouted “hello” several times when I arrived and got nothing but crickets! This guy didn’t even care that I had basically broken into the place to get service, nor did he apologise for the inconvenience of it all! There is no breakfast and I literally never saw any staff at reception. He told me I can just leave the key in the room. I honestly could have probably just stayed in this place for free for days without anyone noticing. It was the most bizarre one night I’ve ever had at a B&B. The room was clean but I didn’t have any bath towels, only hand towels for the shower. The bed is awful. The mattress is so old that it squeaks any time you move. It was also itchy. It may be bed bugs or just the sheets. No breakfast. I’d never stay again. It’s a shame because the place has so much potential and charm with a good location, but it’s run worst than a one star motel in the middle of nowhere. I paid $202 for this crap experience and it was definitely, DEFINITELY not worth the money!!! Avoid!!

On first entering our room (a suite) at Zaballa House the room looked rather lovely, with a definite Italian flavor to the decor. But on closer inspection, the baseboards were dirty and in dire need of a paint job, there was a hole in the wall next to the bed about the size of a golfball, and a big hole in one of the window screens The windows did not operate in any way that we could fathom, and we had to prop one of the windows open to get some fresh air. It was definitely not worth the price we paid, although it was spacious and had an adequately equipped kitchenette.